Phones and Devices – Overview | AT&T Office@Hand
The Phones & Devices section provides you a view of all devices which are associated with the account. It is where you can add/delete AT&T Office@Hand provided VoIP phones or your own phones (assigned to digital lines) to be used for inbound and outbound calling.
Phones and Devices – Overview
To access Phones & Devices, log in to your Office@Hand account as an Administrator and click Phones & Devices under Phone System.
The Phones & devices has the following tabs.
||This tab shows all the Desk phones and Desktop app assigned to Users in your Office@Hand account.
||This tab shows the list of Common phones set up for the Hot Desking feature on your AT&T Office@Hand account. A Common Phone is a shared phone in which Users can log-in with their credentials to start using it.
To know more about Common phones and Office@Hand’s Hot Desking feature, go to Office@Hand: Hot Desking Overview.
||This tab shows the list of Paging devices on your AT&T Office@Hand account. A Paging Device is a wall-mounted speaker or amplifier that enables overhead paging.
For more information about Office@Hand Paging, go to Office@Hand: Paging Overview.
||This tab shows the list of phones set up for Office@Hand’s Shared Lines feature. Shared Lines are group of phones or devices, as on a sales floor or in a warehouse, that share one or more lines, such that calls to the shared line can be answered at any of the devices; the in-use status of that line is displayed on all the devices.
For more information about the Shared Line feature, go to Office@Hand: Shared Lines Overview.
||This tab shows the list of unused phones in your account. An Unassigned phone is an IP phone in your account that is not yet activated or assigned to a user.
To know how to add unassigned phones, see Office@Hand: [ADMIN] Configuring an Unassigned Phone on your Online Account.
|Search User Phones
||This option allows you to filter and search for specific phones or Users.
||This option allows you to filter what shows on the list based on the phone’s Status.
• Order in Progress
||This option allows you to filter what shows on the list based on the phone’s Model or Type.
This option allows you to add a Desk phone or Desktop app for a User in your account.
This button appears when you are on these tabs:
• Common Phones
• Paging Devices
|More (Edit Device Configuration)
This option allows you to configure the settings of multiple IP devices in a single file upload. See Bulk Devices Update for more information.
Click on the links below to know how to add devices.
AT&T Office@Hand: Adding Desktop IP Phones to your account
AT&T Office@Hand: Setting up a Third Party SIP Phone
Office@Hand: [ADMIN] Configuring an Unassigned Phone on your Online Account
Office@Hand: Paging Overview
Adding a Common Phone via the Office@Hand Online Account
Other topics related to Phones & Devices
Office@Hand Desktop and Conference IP phones
Transferring calls via IP phones
Office@Hand: Checking the shipping status of ordered phones
Manually Provisioning a Cisco IP Phone to your Office@Hand account
Manually Provisioning a Polycom IP Phone to your Office@Hand account
Office@Hand: Assisted Provisioning for Polycom IP Phones
Office@Hand: Assisted Provisioning for Yealink T-21 or Yealink W52P Phones
Physical Connection and Phone Setup
Office@Hand: [ADMIN] Checking the Phone Details of an Extension
Basic Troubleshooting for your IP phones
Quality of Service
Office@Hand: Improving the Quality of VoIP Phone Calls
Keywords: 3786, Phones, Overview, Phones Overview, provisioning, adding devices, common phones, unassigned phones, adding phones
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