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Deskphones – List of Supported Phones | AT&T Office@Hand
Article #3109

This article contains the list of devices that are sold and supported by AT&T Office@Hand, devices that are not sold by AT&T Office@Hand but will assist in provisioning, phones that are not sold but will work with manual (self) provisioning, as well as the list of phones that will not work and are not supported by AT&T Office@Hand.

Deskphones – List of Suppoted Phones – AT&T Office@Hand

The phones offered by AT&T Office@Hand are easy to set up and install. Phones are pre-configured to your cloud-based phone number and shipped Plug & Ring ready. Simply plug your phones into your Internet router and make calls instantly. You can use an existing broadband service that meets the minimum hardware support requirements, or talk to an AT&T Sales Representative about upgrading your broadband service.

List of pre-configured phones that you can get from Office@Hand for AT&T

Cisco IP Phones
Cisco SPA 122 ATA
Cisco SPA 303 Desk Phone
Cisco SPA 508G Desktop IP Phone
Cisco SPA 514G Gigabit IP Phone
Cisco SPA 525G2 Desktop IP Phone


Polycom IP Phones
Polycom SoundStation IP 5000 SIP-Based IP Conference Phone
Polycom SoundStation 6000 Conference IP Phone
Polycom VVX 101 Basic IP Phone
Polycom VVX 201 IP Phone
Polycom VVX 311Gigabit Ethernet Phone
Polycom VVX-411 Color Gigabit Ethernet Phone
Polycom VVX-501 Color Touchscreen
Polycom VVX-601 Large Color Touchscreen


Yealink IP Phone
Yealink T42S Gigabit Business Phone
Yealink T46S Gigabit Color Business Phone
Yealink W56P Cordless Phone


List of 3rd-party devices that you can set up via Assisted Provisioning

Although Office@Hand for AT&T recommends and only provides full support for Office@Hand-provided SIP phones, we recognize that some customers may wish to use other devices. For customers with existing Polycom, Cisco, or Yealink phones; or phones purchased from a third-party, we offer an Assisted Provisioning capability to automatically set up those devices with Office@Hand.

In Assisted Provisioning, the phone’s Serial Number is entered on your Office@Hand Online account, and Office@Hand’s Provisioning Server address is entered inside the phone’s Menu. This allows the phone to automatically connect, download, and update the information. Since your system is in the cloud, updates and new features appear automatically.

The table below shows the list of Desk Phones that can be set up via Assisted Provisioning:

Cisco IP Phones 
Cisco Linksys 2102 ATA For instructions on how to set up your Cisco Desk phone through Office@Hand’s Assisted Provisioning feature, go to Office@Hand: Assisted Provisioning for Cisco/Linksys IP Phones.

Cisco Linksys PAP2T ATA   
Cisco SPA-122 ATA
Cisco SPA-303 Desk Phone
Cisco SPA-504G Desk Phone
Cisco SPA-508G Desk Phone
Cisco SPA-509G Desk Phone
Cisco SPA-514G Desk Phone
Cisco SPA-525G2 Desk Phone
Cisco SPA-525G Advanced Executive Color IP Phone


Polycom IP Phones 
Polycom IP 321 Basic IP Phone For instructions on how to set up your Polycom Desk phone through Office@Hand’s Assisted Provisioning feature, go to Office@Hand: Assisted Provisioning for Polycom IP Phones.                 
Polycom IP 335 HD IP Phone
Polycom IP 5000 Conference Phone
Polycom IP 550 HD Manager IP Phone
Polycom IP 6000 Conference Phone
Polycom VVX 101
Polycom VVX 201   
Polycom VVX 300
Polycom VVX 301
Polycom VVX 310   
Polycom VVX 311
Polycom VVX 400   
Polycom VVX 410   
Polycom VVX 411 
Polycom VVX 500   
Polycom VVX 501
Polycom VVX 600
Polycom VVX 601
SoundPoint IP 331
SoundPoint IP 450
SoundPoint IP 560
SoundPoint IP 650
SoundPoint IP 670
SoundPoint IP 7000


Yealink IP Phones
Yealink SIP-T21P Basic IP Phone For instructions on how to set up your Yealink Desk phone through Office@Hand’s Assisted Provisioning feature, go to Office@Hand: Assisted Provisioning for Yealink T-21 IP Phones.
Yealink W52P Cordless Phone
Yealink W56P Cordless Phone
Yealink T42S Gigabit desk phone
Yealink T46S Gigabit desk phone

Other Phones that Require Manual Set up

If your phone is not on the list of devices that can be configured via Assisted Provisioning, you can still configure your device via Manual Provisioning.
For more information, go to Setting up a Third Party SIP Phone.

Other Devices not Recommended for Configuration onto AT&T Office@Hand

Digital phones will not work on AT&T Office@Hand. Phones must be SIP compliant to operate with AT&T Office@Hand.

  • Postage Machines
  • Credit Card Machines
  • Automatic Door Controllers

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