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Assisted Provisioning for Yealink T-21 or Yealink W52P Phones
Article #8682

How do I provision my Yealink T-21 phone for my Office@Hand account?

This article demonstrates how Account Administrators can provision their Yealink T21P or Yealink W52P Phone on their AT&T Office@Hand Online account.   

Yealink W52P
 A Yealink W52P phone can be purchased from third-party vendors.

A Yealink W52P phone can be purchased from third-party vendors. You can set up a Yealink W52P via Office@Hand’s Assisted Provisioning. Once provisioned, updates and new features will appear automatically.

To get started, follow the steps below.

Yealink W56P
 You can purchase a pre-configured, fully provisioned Yealink W56P from Office@Hand.

You can purchase a pre-configured, fully provisioned Yealink W56P from Office@Hand. When you get a pre-configured phone from Office@Hand, you just need to  plug the phone in to a high speed internet connection to get started. Since your system is in the cloud, updates and new features appear automatically.

To purchase a Office@Hand pre-configured device, go to Office@Hand: Adding Desktop IP Phones to your account. If you purchased your device from a third-party vendor, follow the steps below.

Yealink T21P
 A Yealink T21P phone can be purchased from third-party vendors.

A Yealink T21P phone can be purchased from third-party vendors. You can set up a Yealink T21P phone via Office@Hand’s Assisted Provisioning. Once provisioned, updates and new features will appear automatically.

To get started, follow the steps below.

Yealink T46S
 You can purchase a pre-configured, fully provisioned Yealink T46S from Office@Hand.

You can purchase a pre-configured, fully provisioned Yealink T46S from Office@Hand. When you get a pre-configured phone from Office@Hand, you just need to  plug the phone in to a high speed internet connection to get started. Since your system is in the cloud, updates and new features appear automatically.

To purchase a Office@Hand pre-configured device, go to Office@Hand: Adding Desktop IP Phones to your account. If you purchased your device from a third-party vendor, follow the steps below.

Yealink T42S
 You can purchase a pre-configured, fully provisioned Yealink T42S from Office@Hand.

You can purchase a pre-configured, fully provisioned Yealink T42S from Office@Hand. When you get a pre-configured phone from Office@Hand, you just need to  plug the phone in to a high speed internet connection to get started. Since your system is in the cloud, updates and new features appear automatically.

To purchase a Office@Hand pre-configured device, go to Office@Hand: Adding Desktop IP Phones to your account. If you purchased your device from a third-party vendor, follow the steps below.

Adding and provisioning your device from a third-party vendor

  1. How to Add a Phone Number / Digital Line for your Yealink T21P, Yealink W52Pphone, Yealink W56P, Yealink T42S, or Yealink T46S
  2. How to Provision your Yealink T21P, Yealink W52P Phone, Yealink W56P, Yealink T42S, or Yealink T46S  

How to Add a Phone Number / Digital Line for your Yealink T21P, Yealink W52Pphone, Yealink W56P, Yealink T42S, or Yealink T46S

  1. Log in as an Administrator to your Office@Hand online account.
  2. Under Admin Portal, click Users > User list.

    Under Admin Portal, click Users > User list.

  3. Under “Users with Extensions”, click the name of the user you wish to modify.

    Under "Users with Extensions", click the name of the user you wish to modify.

  4. Go to Phones & Numbers, and then select Phones. Click Add Phone.

    Go to Phones & Numbers, and then select Phones. Click Add Phone.

  5. Select Other Phones, then click on Existing Phone. You will see a pop-up with a note. Select this option if you have your own unlocked SIP compatible device you’d like to use. Click Add to Cart.

    Select Other Phones, then click on Existing Phone.

  6. Specify the number of Phone Number/Digital Line under QTD, and then click Next.

    Specify the number of Phone Number/Digital Line under QTD, and then click Next.

  7. Select the Emergency Address that will be assigned to the phone.
    • If you have set an Emergency Address for a device before, you can select it from the drop-down menu.
    • If the Emergency Address for this device you are adding is different from a previously set Emergency Address, click New.

    Select the Emergency Address that will be assigned to the phone.

    When you select New, the page will redirect to a window where you can Add new Emergency Address.
    Fill out the Emergency Calling Address form.
    Make sure you read the terms and conditions , then tick the checkbox to Accept the Terms, and then click I Accept.
    Note: Use the address where your Desk phone is located. DO NOT include special characters in the Customer Name field.
    IMPORTANT: This is the address that will be used in the event of an emergency call (911 in the United States and Canada, and such other Emergency Call Services as applicable in other countries) from this Office@Hand Desk phone. Be sure to update this address anytime you change the location where you use this Office@Hand Desk phone.

    Use the address where your Desk phone is located. DO NOT include special characters in the Customer Name field.

  8. Select the device where the Emergency Address will be applied, and then click on Assign to Selected.

     Select the device where the Emergency Address will be applied, and then click on Assign to Selected.

  9. Click Next.

    Click Next.

How to provision your Yealnk T21P, Yealink W52P Phone, Yealink W56P, Yealink T42S, or Yealink T46S

IMPORTANT: If you purchased your device from a different provider, make sure that the phone is unlocked before you proceed.

  1. On the Admin Portal page, select Phone System, and then click Phones & Devices.

    On the Admin Portal page, select Phone System, and then click Phones & Devices.

  2. Under User Phones, click the number that you wish to assign to your Yealink phone. You must select a number that is not yet tied with any device. If the number is not yet assigned to a device, you will see Setup & Provision when you point your cursor over it.

    Under User Phones, click the number that you wish to assign to your Yealink phone.

  3. Select Yealink IP Phones, and then click Select to choose the model number of the Yealink phone that you will provision.

    Select Yealink IP Phones, and then click Select to choose the model number of the Yealink phone that you will provision.

    Click on the links below to proceed.

    Yealink T21P, T42S, or T46S
    Yealink W52P or W56P Cordless Phone

Yealink T21P, T42S, or T46S

 

If you selected Yealink T21P, T42S, or T46S, you will see the instructions on how to reset the existing configuration on your phone.

You’ll need to reset the existing configuration via the Web interface:

  1. Press the OK button on the Phone GUI, or press the [Menu] > [Status] in order to obtain the IP address of the desktop phone.
  2. Enter this IP address into the address bar of your web browser and press the Enter key. Login to the web interface of the deskto p
    phone.
  3. Click on the “Settings” tab and then click on the “Upgrade” menu option.
  4. Locate the “Reset to Factory” item and click the “Reset Now” or “Reset to Factory” button.

Or you can reset the existing configuration via the Phone GUI:

  1. Long press OK button for 5 seconds.
  2. Type in the administrator password.
  3. Press the “Yes” to trigger the factory reset.
    Note: The web interface of the desktop phone will prompt you for login credentials – these are the administrator credentials to your phone and you must know it to continue. By default it is admin/admin. If you do not know your login/password you may need to contact the vendor of the phone.
    After resetting the phone, enter the phone’s MAC Address, and then click Next.

    you can reset the existing configuration via the Phone GUI

    Note: A Media Access Control (MAC) Address is a code that uniquely identifies a hardware device in a network. It is usually found at the back of the phone or through the Phone status menu. It should have 12 characters and should consist of the numbers 0-9 and letters a-f. You can also obtain the MAC Address through the display of any handset paired to the base station being provisioned. On the handset press [OK] > Status > System status. Scroll down if necessary to locate the MAC setting.

Yealink W52P or W56P Cordless Phone

If you selected Yealink W52P Cordless Phone, you will see the instructions on how to reset the existing configuration on your phone.
You’ll need to reset the existing configuration:

1. On any handset paired to your cordless phone base station press [OK] > Status > System status in order to obtain the IP address of the cordless phone base station.
2. Enter this IP address into the a ddress bar of your web browser and press the Enter key. Login to the web interface of the cordless phone.
3. Click on the “Phone” tab and then click on the “Upgrade” menu option.
4. Locate the “Reset to Factory” item and click the “Reset Now” button.

Note: The web interface of the cordless phone will prompt you for login credentials – these are the administrator credentials to your phone and you must know it to continue. By default it is admin/admin. If you do not know your login/password you may need to contact the vendor of the phone.

Office@Hand only supports the following versions of this cordless phone.

Base Station:

Hardware version: 25.1.0.0.0.0.0 or higher
Software version: 25.80.25.1 or higher

IMPORTANT: For the Yealink W52P Cordless Phone, you need to manually update the software/firmware version of the base station from 25.50.0.20 to version 25.80.25.1.

Handsets:

 

Yealink W52P
Hardware version 26.0.0.7 or higher
Software version 26.50.0.20 or higher
Yealink W56P
Hardware version 61.0.0.1 or higher
Software version 61.80.0.10 or higher

 

Please refer to the manufacturer’s documentation for instructions on how to identify the versions numbers

If your cordless phone handsets or base do not meet this requirement you may not be able to provision or use the devices.

Please note that only 4 paired handsets per base station are supported. Pairing a 5th handset may result in some users not being able to make phone calls.

After resetting the phone, enter the phone’s MAC Address, and then click Next.

After resetting the phone, enter the phone's MAC Address, and then click Next.

Note: A Media Access Control (MAC) Address is a code that uniquely identifies a hardware device in a network. It is usually found at the back of the phone or through the Phone status menu. It should have 12 characters and should consist of the numbers 0-9 and letters a-f. You can also obtain the MAC Address through the display of any handset paired to the base station being provisioned. On the handset press [OK] > Status > System status. Scroll down if necessary to locate the MAC setting.

4. Follow the additional instructions for provisioning your device.

  1. Access Web Interface
    Next you’ll need to point yo ur desktop phone to Office@Hand for configuration information. Login via web interface of the desktop phone.
    You will be prompted for a login/password credentials – this are the administrator credentials to your phone and you must know it to
    continue. By default these are admin/admin. If you do not know your login/password you may need to contact the vendor of the phone.
  2. Configure Provisioning Server
    In the desktop phone web interface , click the “Setting” tab, and then select “Auto Provision” menu option. Locate “Provisioning
    server” field and enter the provisioning link:

    Yealink T21P https://yp.ringcentral.com/provisioning/yealink/T21P
    Yealink W52P https://yp.ringcentral.com/provisioning/yealink/W52P
    Yealink W56P https://yp.ringcentral.com/provisioning/yealink/W56P
    Yealink T42S https://yp.ringcentral.com/provisioning/yealink/T42S
    Yealink T46S https://yp.ringcentral.com/provisioning/yealink/T46S
  3. Save and Apply Config
    Ensure that the ‘User Name ‘ and ‘Password’ fields are blank. Now click [Confirm] to save the configuration. Click [Autoprovision Now] to get your Office@Hand settings provisioned to your phone. The phone will reboot.

5. Your phone should reboot and provision itself. Click Done when finished.

Your phone should reboot and provision itself. Click Done when finished.

You will be redirected to the phone’s details afterward. The status of the phone should show online once it is successfully provisioned to your account.
You can also configure the following settings before clicking rgb(0, 102, 204).

• Name: Give your phone a name to help you identify this device when configuring your Call Handling settings.
• Data Usage: To improve the quality of your calls, you can set how much network bandwidth to use for calls:

– High Bandwidth gives you better sound quality but calls can become choppy when it’s not available.
– Low Bandwidth gives you lower sound quality but ensures no interruptions during your conversation.

• HD Voice: You can tick the box to enable HD Voice on this device if possible.

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