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Assisted Provisioning ­ Cisco/Linksys IP Phones | AT&T Office@Hand
Article #5741

Office@Hand offers several SIP phones that come pre­-configured for your Office@Hand account, and are fully recommended and supported by Office@Hand. Follow the steps below to start using your supported Cisco/Linksys IP Phones with Assisted Provisioning.

Assisted Provisioning ­ Cisco/Linksys IP Phones | AT&T Office@Hand

To learn more about the phones that we offer and its features, and for information on
Office@Hand’s pre-­configured devices, go to Office@Hand: Desktop and Conference IP phones.

Although Office@Hand recommends and only provides full support for AT&T Office@Hand ­provided SIP phones, we recognize that some customers may wish to use other devices. For customers with existing Cisco phones; or Cisco phones purchased from a third ­party, Office@Hand offers Assisted
Provisioning, which will allow your existing device to connect to Office@Hand cloud, and download the updates and features from your Office@Hand account.

Note: For phones purchased from third party vendors, you may find additional help and support at Cisco’s Support Website.

IMPORTANT: If you want to provision a Cisco phone that you got from a different provider, you need to get the phone’s Admin Password from the provider and make sure that the phone has been unlocked.

To configure your existing device, you must first add an Existing Device to your Office@Hand account. For instructions, go to How to Add an Existing Device for your Cisco phone.

If you already have an Existing phone and wish to use it for your existing Cisco device, go to How to Provision your Existing Cisco phone.

To replace a phone on your Office@Hand account with your Cisco phone, go to How to Provision your Cisco phone to Replace an Existing User phone.

How to Add an Existing Device for your Cisco phone

  1. Log in to your Office@Hand account as an Administrator.
  2. Under Admin Portal, select Phone System, and then click Phones & Devices.
  3. Click Add Device.
  4. Select User Phone, then click Next.
  5. Select the extension where the Desk phone will be assigned, and then click Save. Click Next.
  6. Scroll down, and then select Existing Phone.
    Note: Notice that the Price says FREE. It is free because you are not buying a new phone. You are only getting the line that will be assigned to your existing Cisco phone.
  7. Specify a Phone Nickname for the AT&T Office@Hand Desk phone, and then click Next. The Phone Nickname will allow you to recognize the Desk phone when managing the system.
  8. Fill out the Emergency Calling Address form.
    Make sure you read the terms and conditions, then tick the checkbox to Accept the Terms. Click I Accept.
    Note: Use the address where your Desk phone is located. DO NOT include special characters in the Customer Name field.
    IMPORTANT: This is the address that will be used in the event of an emergency call (911 in the United States and Canada), from this Office@Hand Desk phone. Be sure to update this address anytime you change the location where you use this Office@Hand Desk phone.
  9. You will be asked if you would like to add more phones for the selected location. Click on your choice.

How to Provision your Existing Cisco Phone

IMPORTANT: If you purchased your device from a different provider, make sure that the phone is unlocked before you proceed.

  1. Log in to your Office@Hand account as an Administrator.
  2. Under Admin Portal, select Phone System, and then click Phones & Devices.
  3. Under User Phones, highlight the Existing phone that you wish to configure for your Cisco phone. Click Setup & Provision. You will see Setup and Provision when you point your cursor over it.
  4. Select Cisco / Linksys IP Device, then click Select Phone Model to choose the model number of the Cisco phone that you will provision, and then click Next.
    Note: If your phone is not on the list, go to Office@Hand: Manual Provisioning for Cisco Phones for steps on how to configure your device.
  5. You will see the instructions on how to reset the existing configuration on your phone. Click Next when you have finished the steps below.
    IMPORTANT: Ensure that the Cisco SIP phone is connected to the network (Ethernet cable connected from the Router, to the phone’s SW port) before clicking the Next button.
  6. After clicking Next, you will see a pop­up window showing the Progress, as it locates and provisions your device.Your phone should reboot and provision itself. Once its done, a confirmation window will display that your device has been provisioned successfully. Click Done.
    Note: You will be redirected to the phone’s details afterward. The status of the phone should show online once it is successfully provisioned to your account. You can also configure the following settings before clicking Save.

    • Name: Give your phone a name to help you identify this device when configuring your Call Handling settings.
    • Data Usage: To improve the quality of your calls, you can set how much network bandwidth to use for calls:
    • High Bandwidth gives you better sound quality but calls can become choppy when it’s not available.
    • Low Bandwidth gives you lower sound quality but ensures no interruptions during your conversation.
    • HD Voice: You can click the box to enable HD Voice on this device if possible.
  7. Click Save.

How to Provision your Cisco phone to Replace an Existing User phone

To replace a phone on your Office@Hand account with an existing Cisco phone, follow the steps below:

  1. Log in to your Office@Hand account as an Administrator.
  2. Under Admin Portal, select Phone System, and then click Phones & Devices. Under User Phones, click the device that you wish to replace.
  3. Click Change Phone.
  4. Select Phone not purchased from RingCentral Office@Hand from AT&T.
  5. Update the Emergency Calling Address. This is the address where your Desk phone is located.
    Note: DO NOT include special characters in the Customer Name field.
    IMPORTANT: This is the address that will be used in the event of an emergency call (911 in the United States and Canada), from this Office@Hand Desk phone. Be sure to update this address anytime you change the location where you use this Office@Hand Desk phone.
  6. Follow steps 4 to 7 under How to Provision your Existing Cisco phone to complete the procedure.
    Cisco Phone Ports

    Cisco Phone Ports

See Also:
Deskphones ­ List of Supported Phones | AT&T Office@Hand
Provisioning ­ Setting up a Third Party SIP Phone | AT&T Office@Hand

Key Words: Assisted, Provisioning, Cisco, Linksys, IP Phones, ip phone, provision, assist