AT&T Office@Hand

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Hot Desking – Overview | AT&T Office@Hand
Article #8930

The AT&T Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

Hot Desking Overview

Key Benefits

  • Employees travel from different offices can share the same common phone and desk while keeping their own extension profiles and voicemail access
  • Enable companies to save cost by allowing employees to login shared phones and still remain productive
  • Reduce investment in facilities and hardware


  • Hot Desking only works for extensions with digital lines
    * If a user tried to log in his extension (without DL,) they will hear a message “The extension you entered is invalid.”


  • Hot Desking is available by default for Premium and Enterprise edition customers.
  • The Common phone will not support any inbound and outbound calling without a guest user logged (except for Emergency calling).


  • A special digital line (DL) with DID and Phone device.

Hot Desking Resources

AT&T Office@Hand: Hot Desking – Add a Common Phone
AT&T Office@Hand: Hot Desking – Log in or Log out of a Common Phone
AT&T Office@Hand: Hot Desking – Set up a Session Timeout

Hot Desking Frequently Asked Questions

  1. Which types of AT&T Office@Hand accounts include Hot Desking?
    Hot desking is available at no additional charge to all Office@Hand Office Premium and Enterprise customers in the US and Canada.
  2. Do I pay more for a phone enabled with Hot Desking?
    No. The price is the same.
  3. Which AT&T Office@Hand phones support Hot Desking?
    Office@Hand currently supports hot desking on the following Polycom models:

    • Polycom VVX 311
    • Polycom VVX 411
    • Polycom VVX 411 with one expansion module
    • Polycom VVX 501
    • Polycom VVX 501 with one expansion module
    • Polycom VVX 601
    • Polycom VVX 601 with one expansion module
    • Yealink T42S Gigabit Business Phone
    • Yealink T46S Gigabit Color Business Phone
    • Yealink T46S Gigabit Color Business Phone with one expansion module
    • Yealink T46S Gigabit Color Business Phone with two expansion module
    • Support for additional models will be announced as it becomes available.
  4. Can I use an existing AT&T Office@Hand phone as a shared phone with Hot Desking?
    Yes. If you have an unassigned phone that supports Hot Desking, an admin can convert it to a Common phone from their online account.
  5. How do I make and receive calls from a shared Hot Desking phone?
    Press the Login soft key or *90 and enter your extension and PIN. The phone will adopt your extension settings and be ready to use.
  6. Can the previous user be logged out of a shared phone if they forgot to do it themselves?
    Shared phones have a default session timeout of 12 hours. An Administrator can also log out a specific shared phone anytime from their online account.

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