AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Hot Desking – Overview | AT&T Office@Hand
Article #8930

The AT&T Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

Hot Desking Overview

Key Benefits

  • Employees travel from different offices can share the same common phone and desk while keeping their own extension profiles and voicemail access
  • Enable companies to save cost by allowing employees to login shared phones and still remain productive
  • Reduce investment in facilities and hardware

Limitations

  • Hot Desking only works for extensions with digital lines
    * If a user tried to log in his extension (without DL,) they will hear a message “The extension you entered is invalid.”

Availability

  • Hot Desking is available by default for Premium and Enterprise edition customers.
  • The Common phone will not support any inbound and outbound calling without a guest user logged (except for Emergency calling).

Requirements

  • A special digital line (DL) with DID and Phone device.

Hot Desking Resources

AT&T Office@Hand: Hot Desking – Add a Common Phone
AT&T Office@Hand: Hot Desking – Log in or Log out of a Common Phone
AT&T Office@Hand: Hot Desking – Set up a Session Timeout

Hot Desking Frequently Asked Questions

  1. Which types of AT&T Office@Hand accounts include Hot Desking?
    Hot desking is available at no additional charge to all Office@Hand Office Premium and Enterprise customers in the US and Canada.
  2. Do I pay more for a phone enabled with Hot Desking?
    No. The price is the same.
  3. Which AT&T Office@Hand phones support Hot Desking?
    Office@Hand currently supports hot desking on the following Polycom models:

    • Polycom VVX 311
    • Polycom VVX 411
    • Polycom VVX 411 with one expansion module
    • Polycom VVX 501
    • Polycom VVX 501 with one expansion module
    • Polycom VVX 601
    • Polycom VVX 601 with one expansion module
    • Yealink T42S Gigabit Business Phone
    • Yealink T46S Gigabit Color Business Phone
    • Yealink T46S Gigabit Color Business Phone with one expansion module
    • Yealink T46S Gigabit Color Business Phone with two expansion module
    • Support for additional models will be announced as it becomes available.
  4. Can I use an existing AT&T Office@Hand phone as a shared phone with Hot Desking?
    Yes. If you have an unassigned phone that supports Hot Desking, an admin can convert it to a Common phone from their online account.
  5. How do I make and receive calls from a shared Hot Desking phone?
    Press the Login soft key or *90 and enter your extension and PIN. The phone will adopt your extension settings and be ready to use.
  6. Can the previous user be logged out of a shared phone if they forgot to do it themselves?
    Shared phones have a default session timeout of 12 hours. An Administrator can also log out a specific shared phone anytime from their online account.

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AT&T Office@Hand: Hot Desking – Add a Common Phone

The Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

  1. Log in to your AT&T Office@Hand online account as an Administrator.
  2. Go to Phone System > Phones & Devices.
  3. There are two (2) ways to add a Common Phone, follow the steps below to proceed.

i. Purchase a Common Phone
ii. Convert an Unassigned Phone into a Common Phone

Purchase a Common Phone

  1. On the Common Area Phones tab, click Add Device.

    On the Common Area Phones tab, click Add Device.

  2. Select a Desk Phone(s) then, click Next.
    • Polycom VVX 311
    • Polycom VVX 411
    • Polycom VVX 411 with one expansion module
    • Polycom VVX 501
    • Polycom VVX 501 with one expansion module
    • Polycom VVX 601
    • Polycom VVX 601 with one expansion module
    • Yealink T42S Gigabit Business Phone
    • Yealink T46S Gigabit Color Business Phone
    • Yealink T46S Gigabit Color Business Phone with one expansion module
    • Yealink T46S Gigabit Color Business Phone with two expansion module
  3. Select an Emergency Address. You may select from your list of saved addresses or add a new Emergency Address. For a New address, fill out the Emergency Address, read the text before checking the checkbox. Click I Accept then click Next to proceed.
  4. Provide the Shipping information and click Create Shipping Group. Click Next to proceed.

    Click Next to proceed.

  5. Review and confirm the charges. Click Confirm to complete the order process.

Convert an Unassigned Phone into a Common Phone

  1. Click the Unassigned tab on the Phones & Devices menu.

    Click the Unassigned tab on the Phones & Devices menu.

  2. Select an Unassigned Phone and click Convert to Common Phone. Follow the instructions to proceed with converting your unassigned Device into a Common Phone.

    Select an Unassigned Phone and click Convert to Common Phone. Follow the instructions to proceed with converting your unassigned Device into a Common Phone.

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AT&T Office@Hand: Hot Desking – Log in or Log out of a Common Phone

The Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

Log in a Common Phone
Log out a Common Phone
Log out a Common Phone remotely

Log in a Common Phone

Press the Login soft keyor dial *90 on a common phone

Press the Login soft keyor dial *90 on a common phone

User will be prompt to enter the extension number and a pin (Soft key + Ext +Pin).

Logout a Common Phone

Press Logout soft key on the phone or dial *91 to log out.

Logout a Phone remotely

  1. Go to Phone System > Phones & Devices.
  2. Go to Common Area Phones and select the Common Phone you want to log out.

    Go to Common Area Phones and select the Common Phone you want to log out.

    Note: When a common phone is not logged in remotely, dialing emergency service is allowed from the phone.

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AT&T Office@Hand: Hot Desking – Set up a Session Timeout

The Office@Hand Hot Desking feature allows your users to share a common phone. Hot Desking allows Users to log in to a shared Office@Hand desk phone remotely—and use it like their own—with access to their personal extension, saved settings, voicemail, and more.

  1. On the Tools menu, click Hot Desk Session Timeout.
  2. Configure your Hot Desk Session Timeout select between 1-24 hours (1, 4, 6, 8, 10, 12, 16, 20, 24 hours, and Never).

    Configure your Hot Desk Session Timeout select between 1-24 hours

IMPORTANT: When the Session Timeout is set to ‘Never’, all hot desk sessions on the account will never timeout. Hot Desk sessions can only be logged out by a user from the phone.

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