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Provisioning ­ Setting up a Third Party SIP Phone | AT&T Office@Hand
Article #2652

Provisioning is when you connect a phone with the AT&T Office@Hand cloud platform for secure voice, audio conferencing, and online meetings. Follow the steps below to provision a third party SIP Phone.

Deskphones –  ­ Setting up a Third Party SIP Phone | AT&T Office@Hand

Provisioning is when you connect a phone with the AT&T Office@Hand cloud platform for secure voice, audio conferencing, and online meetings. You can get a pre­-configured and fully provisioned phone that is ready to use when plugged in to a high ­speed internet connection from Office@Hand. You may also use the device that you already have, maybe from a previous or different provider, bought directly from the manufacturer/ distributor, or a phone that was passed on with AT&T Office@Hand. As long as the device is one of which AT&T Office@Hand recommends or that it is SIP Compatible.

Click on the links below to learn more.

Provisioning a third party SIP phone
Assisted Provisioning
Manual Provisioning

Deskphones ­ Add an existing phone | AT&T Office@Hand
Manual Provisioning ­ How do I set up my Desk Phone to work with AT&T Office@Hand

Instructions for Manual Provisioning after getting the SIP Settings for your existing device

Provisioning a third party SIP phone

You can provision your device in 2 different ways:

1. Assisted Provisioning

Assisted Provisioning is available on some phone models. In Assisted Provisioning, the phone’s Serial Number is entered on your Office@Hand Online account, and Office@Hand’s Provisioning Server address is entered inside the phone’s Menu. This allows the phone to automatically connect, download, and update the information. Since your system is in the cloud, updates and new features appear automatically.

IMPORTANT: Check if your device is included on the list of phones that can be configured via Assisted Provisioning. If your phone is on the list, you will see a link where you can view the instructions for assisted provisioning. If your phone is not on the list, then continue below for Manual Provisioning.

2. Manual Provisioning

Manual Provisioning is performed when a device is not on the list of supported devices for Assisted Provisioning: Deskphones ­ List of Supported Phones | AT&T Office@Hand.

In Manual Provisioning, SIP Settings are entered manually in the phone’s menu or web interface. The Authorization information and SIP settings for the phone are entered manually in the phone’s Menu or Web Interface, to be able to ONLY register with the AT&T Office@Hand servers. Manual Provisioning will not maintain communication for updates to the phone, only the registration with the service.

  • Manual Provisioning will not allow the phone updates from Office@Hand’s servers.
  • Manual Provisioning will not pull the firmware required for Office@Hand’s features.
  • Users with manually provisioned phones will not be able to use Presence.
    Phones manually provisioned will not have softkeys for Paging and Intercom.

To manually provision your phone, you must first, add a phone number that will be assigned to your existing device. Scroll down for instructions.

Note: If your device also has a phone number assigned to it, proceed to 11105 How do I get the SIP Settings needed for Manual Provisioning.

Instructions for Manual Provisioning after getting the SIP Settings for your existing device

Although AT&T Office@Hand recommends and only provides full support for AT&T Office@Hand provided IP phones (phones purchased from Office@Hand), we recognize that some customers may wish to use other devices. After getting the SIP information, you are now ready to manually provision your existing device. The steps for programming will vary from device to device, so please check with your device’s manufacturer for specific instructions.

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