Phones and Devices – Overview | AT&T Office@Hand
Article #3786

The Phones & Devices section provides you a view of all devices which are associated with the account. It is where you can add/delete AT&T Office@Hand provided VoIP phones or your own phones (assigned to digital lines) to be used for inbound and outbound calling.

Phones and Devices – Overview

To access Phones & Devices, log in to your Office@Hand account as an Administrator and click Phones & Devices under Phone System.

The Phones & devices has the following tabs.

To access Phones & Devices, log in to your AT&T Office@Hand account as an Administrator and click Phones & Devices under Phone System.

Tabs	Description
User Phones	This tab shows all the Desk phones and Desktop app assigned to Users in your Office@Hand account.
Common Phones	This tab shows the list of Common phones set up for the Hot Desking feature on your AT&T Office@Hand account. A Common Phone is a shared phone in which Users can log-in with their credentials to start using it. To know more about Common phones and Office@Hand’s Hot Desking feature, go to Office@Hand: Hot Desking Overview.
Paging Devices	This tab shows the list of Paging devices on your AT&T Office@Hand account. A Paging Device is a wall-mounted speaker or amplifier that enables overhead paging. For more information about Office@Hand Paging, go to Office@Hand: Paging Overview.
Shared Lines	This tab shows the list of phones set up for Office@Hand’s Shared Lines feature. Shared Lines are group of phones or devices, as on a sales floor or in a warehouse, that share one or more lines, such that calls to the shared line can be answered at any of the devices; the in-use status of that line is displayed on all the devices. For more information about the Shared Line feature, go to Office@Hand: Shared Lines Overview.
Unassigned	This tab shows the list of unused phones in your account. An Unassigned phone is an IP phone in your account that is not yet activated or assigned to a user. To know how to add unassigned phones, see Office@Hand: [ADMIN] Configuring an Unassigned Phone on your Online Account.
Search User Phones	This option allows you to filter and search for specific phones or Users.
Status	This option allows you to filter what shows on the list based on the phone’s Status. • All • Offline • Order in Progress
Device	This option allows you to filter what shows on the list based on the phone’s Model or Type.
Add Device	This option allows you to add a Desk phone or Desktop app for a User in your account. This button appears when you are on these tabs: • Common Phones • Paging Devices • Unassigned
More (Edit Device Configuration)	This option allows you to configure the settings of multiple IP devices in a single file upload. See Bulk Devices Update for more information.

Click on the links below to know how to add devices.

Keywords: 3786, Phones, Overview, Phones Overview, provisioning, adding devices, common phones, unassigned phones, adding phones

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Phones and Devices – Overview | AT&T Office@Hand
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