Certified and Supported Deskphones for AT&T Office@Hand
Article #3109

This article contains the list of devices that are sold and supported by AT&T Office@Hand, devices that are not sold by AT&T Office@Hand but will assist in provisioning, phones that are not sold but will work with manual (self) provisioning, as well as the list of phones that will not work and are not supported by AT&T Office@Hand.

For device support in countries other than the United States, Canada, the United Kingdom, and Australia, please contact AT&T Office@Hand Support.

AT&T Office@Hand supports several phone models.

• Phones sold by AT&T Office@Hand: Our phones are fully supported and designed to work out-of-the-box with your AT&T Office@Hand phone system.
• Bring your own device (BYOD): If you’d like to use an existing phone from your previous provider, your phone must be unlocked by the original provider and have a valid, factory-installed device certificate. AT&T Office@Hand can help configure your phone manually or via AT&T Office@Hand Assisted device provisioning for the certified phone models.

Supported phones

Click on the links below to view the list of AT&T Office@Hand supported phone models, firmware, and provisioning guides.

• Cisco
• Mitel
• Poly
• Yealink

Cisco

To configure your BYOD phone, visit Assisted provisioning guide for Cisco phones.

Mitel

You can configure your Mitel BYOD using the guide to assisted provisioning for Mitel phones.

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Poly

To configure your BYOD phone via AT&T Office@Hand assisted provisioning tool, visit the Assisted provisioning for Poly phones.

To configure your BYOD phone via Zero-Touch Provisioning (ZTP), send an email to Poly ZTP support ztpinfo@poly.com to transfer the device MAC address to AT&T Office@Hand.

Note: Polycom VVX 150 /250 /350 /450 are improvements for the Polycom models VVX 101 /201 /311 / 411 respectively.

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Yealink

To configure your BYOD phone, visit Assisted Provisioning for Yealink phones.

Phones we do not sell but will work with manual provision

The AT&T Office@Hand phone system will work with any Cisco, Poly, or Yealink phones that are:

• SIP-enabled (Yealink) phone models that are not listed within the table,
• Phones that do not have a valid factory-installed device certificate, even if listed under the first table, and
• Other SIP-compliant phone brands such as Snom, Aastra, Grandstream, Panasonic, etc.

For more information, visit Manual Provisioning – How do I set up my Desk Phone to work with AT&T Office@Hand.

NOTE: Our support team cannot troubleshoot or configure IP phones purchased from another vendor. We recommend customers avail of our pre-configured IP phones:

Phones that are not compatible with AT&T Office@Hand

The following phones are not compatible with AT&T Office@Hand:

• Non-SIP compliant phones
• Digital phones
• Cisco 79xx (7940, 7960, etc),Cisco 89xx and Cisco 99xx Series phones
• Panasonic KX-DT phones
• Poly Lync CX Series phones (CX100, CX300, CX500, CX600, CX3000, CX5100)
• Retired Poly SoundPoint IP phones: IP300 / IP301 / IP320 / IP330 / IP430 / IP500 / IP501 / IP600 / IP601
• Retired Poly SoundStation IP phones: IP4000 / SoundStation Premier

These devices are often manufactured, locked, programmed to work only with the proprietary system’s standards, and are not compatible with AT&T Office@Hand:

• 3Com phones
• Altigen phones
• NEC phones
• Nortel phones
• Shoretel phones
• XBlue phones

Devices not recommended for configuration

• Postage Machines
• Credit Card Machines
• Automatic Door Controllers

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Key Words: 3109, AT&T, Office@Hand, desk phones, Desktop, Conference, IP phones, assisted provisioning, manual provisioning, SIP, Cisco, Polycom, Yealink, supported phones, 68459, 90535

7/2023

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