Maximizing the security of your account
What are the things I need to do to maximize the security of my Office@Hand account?
If an account compromise is suspected such as a sudden burst in unexplained calling credit purchases or calls on your Office@Hand account. The following things should be done:
- Update passwords, PIN and security questions – It is strongly advised to update all passwords and security questions regularly. For more information go to Changing your Office@Hand password
- Disable International Calling – In some cases, the password update will not secure the account, such as reconfiguring a device or device registration theft. Disabling International calling in these cases will help reduce the expense pending fraud prevention’s investigation. For more information go to [ADMIN] Enabling or Disabling International Calling on your Office@Hand account
- Remove admin access to all other extensions – For more information go to User Roles and Permissions
In some cases, the password update may not secure the account from a device hack or Session Initiated Protocol (SIP) registration hijack. Disabling the International Calling feature in these cases will help reduce the expense.
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