AT&T Office@Hand

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Office@Hand: Changing the security settings via the online account
Article #5176

How do I change my Office@Hand password, PIN, and security question?

Passwords and Security Questions on your online account maintain your account’s confidentiality and privacy.

The article demonstrates how Administrators can change another user’s security settings and how Users can change these settings in their own accounts. 

Account Administrator
User

Note: Changing your password and security details require your current password. If you have no access with your current password follow these steps:

  1. On the log­in screen, click Forgot Password?

    On the log­in screen, click Forgot Password?

  2. Enter your information and the code then click Next

    Enter your information and the code then click Next. 

  3. Enter your answer to your Security Question.

    Enter your answer to your Security Question.

  4. An email will be sent to your account’s email. Follow the steps provided in the email. 

    An email will be sent to your account's email. Follow the steps provided in the email. 

How Administrators can change another User’s Password, PIN, and Security Question

In order to change another User’s Password, PIN or Security Question, an Account administrator should log in to the Office@Hand Online account and access a User’s User Details.

Accessing another User’s User Details

  1. Log in to your Office@Hand online account.
  2. Go to Users > User list.

    Go to Users > User list.

  3. Click the name of the User whose settings should be changed.

    Click the name of the User whose settings should be changed.

  4. Go to User Details > General, then click Change Password.

    Go to User Details > General, then click Change Password.

  5. Enter the Current Admin Password.

    Enter the Current Admin Password.

  6. The following actions can be done at this point:

    Changing the Password
    Changing the PIN
    Changing the Security Question and Answer

Changing the Password

The Password is used to login to your Online account.

Enter the New Password. Re-enter the new password in the Confirm Password box.

Note: The New Password needs to follow the Password Criteria. The criteria allow the User’s Password to be secure and less vulnerable to unauthorized access. It should at least contain:

  • One (1) letter
  • One (1) number
  • One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
  • At least eight (8) characters with a maximum of 32 characters.

    The Password is used to login to your Online account.

Changing the PIN

The PIN is used to verify the User’s identity when checking their voicemail from a phone or in the automated attendant when contacting Customer Care.

The new PIN must meet the following criteria:

  • At least 6 numbers
  • Maximum of 10 numbers
  • No letters
  • Non-sequential and Non-repeating

    The PIN is used to verify the User's identity when checking their voicemail from a phone or in the automated attendant when contacting Customer Care.

Changing the Security Question and Answer

The Security Question and Answer is used to reset your password or to identify your account when contacting Customer Service. Click on the drop-down list to select the security question and fill in the answer field.

The Security Question and Answer is used to reset your password or to identify your account when contacting Customer Service.

         7. Confirm the changes and click Save.

How a User can change the Password, PIN and Security Question on his own account

  1. Log in to your Office@Hand online account.
  2. Click Settings.
    Note:  If you are logged in as an Administrator and would like to change your Password, PIN or Security Question, you have to switch the view from the Admin Portal to My Extension, and then click Settings.

    Click Settings.

  3. Go to User Details > General, then click Change Password.

    Go to User Details > General, then click Change Password.

  4. Enter your Current Password, and then enter your New Password, PIN or Security Question.

    Enter the Current Admin Password.

  5. The following actions can be done at this point:

    Changing your Password
    Changing your PIN
    Changing your Security Question and Answer

Changing the Password

The Password is used to login to your account.

Note:  The New Password needs to follow the Password Criteria. This criteria allows your Password to be secure and less vulnerable to unauthorized access. Password should at least contain:

  • One (1) letter
  • One (1) number
  • One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
  • At least eight (8) characters with a maximum of 32 characters.

    The Password is used to login to your Online account.

Changing the PIN

The PIN is used to verify your identity when checking your voicemail from a phone or in the automated attendant when contacting Customer Care.

The new PIN must meet the following criteria:

  • At least 6 numbers
  • Maximum of 10 numbers
  • No letters
  • Non-sequential and Non-repeating

    The PIN is used to verify the User's identity when checking their voicemail from a phone or in the automated attendant when contacting Customer Care.

Changing the Security Question and Answer

The Security Question and Answer is used to reset your password or to identify your account when contacting Customer Service. Click on the drop-down list to select the security question and fill in the answer field.

The Security Question and Answer is used to reset your password or to identify your account when contacting Customer Service.

         6. Confirm the changes and click Save.

See Also:
Maximizing the security of your Office@Hand account

Keywords:  Resetting, reset, forgot password, forgot, lost, Office@Hand, password, fraud, login, log in, 5176, online account