Deskphones ­ Frequently Asked Questions | AT&T Office@Hand
Article #3877

This article lists the frequently asked questions about deskphones, and provides links to articles that discusses some of the items listed in more detail.

Deskphones ­ Frequently Asked Questions | AT&T Office@Hand

TABLE OF CONTENTS

1. What are desktop IP phones?
2. What are the tested deskphones with the AT&T Office@Hand service?
3. How do I plug in my desktop IP phone?
4. How do I transfer a call?
5. How do I make a conference call?
6. How do I put a caller on hold?

1. What are desktop IP phones?
   A Deskphone or IP Phone uses Voice over IP (Voice over Internet Protocol ­ VoIP) technology for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN).
2. What are the tested desktop IP phones with the RingCentral Office@Hand from AT&T service?
   Office@Hand: Desktop and Conference IP phones
3. How do I plug in my desktop IP phone?
   Office@Hand: Connecting your Cisco SPA 525g or SPA 525g2 to the Wi­Fi Network
   Office@Hand: Connecting your Office@Hand Desk Phone to your Network
4. How do I transfer a call?
   Office@Hand: Transferring calls via IP phones
   Office@Hand: Using ## in transferring calls
5. How do I make a conference call?
   Office@Hand: Initiating a three-­way Conference Call on Cisco phones
   Initiating Conference with two active calls on a Polycom Deskphone
   Note: Conference calls through desktop IP phones are limited up to 3 callers.
6. How do I put a caller on hold?
   There is a specific button on your desktop IP phone to put a caller on hold. Press the Hold button to put the caller on hold.

Key Words: 3877,deskphone, overview, on hold, conference call, transfer, plug in

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