Cisco end of life for SPA and other series phones on April 7, 2024
We are here to help! Explore our range of alternative phone solutions that are fully supported and will continue to receive updates and security patches. Our team is ready to assist you in finding the perfect replacement and ensuring a seamless transition.
We’ve made it easy to find out which of your phones are impacted by this announcement.
Replacement recommendations
To assist you in this process, we have developed a recommendation matrix consisting of certified phones that we recommend as suitable replacements. This matrix will help you identify the best replacement devices for your specific needs. Click each model for more information.
How to order your replacement solution: Log into Office@Hand
Frequently asked questions
Why will Cisco phones stop working on April 7th, 2024?
This is due to a combination of expiring security certificates and the end-of-support/life announcement from Cisco.
Cisco has announced End-of-Life for Cisco SPA 303 and other series model phones. The EoL announcements state that support services for select devices will become unavailable in 1Q 2024. This implies that customers may choose to continue using the devices, without any support services, at their own risk.
However, these Cisco phone models will stop working on April 7th, 2024, when their security certificates expire. The devices will no longer be able to authenticate with the provisioning server which will prevent device registration. If the device unregisters, calls cannot be answered or received.
What specific Cisco phones are impacted?
| PAP2-NA |
SPA-921 |
SPA-962 |
| PAP2T |
SPA-922 |
SPA301 |
| SPA-2102 |
SPA-941 |
SPA303 |
| SPA-3102 |
SPA-942 |
|
What should I do?
Customers are highly encouraged to start planning to migrate from impacted Cisco phones to prevent business disruption.
How do I move my existing number to my new phone?
This article provides instructions on how to swap your desk phone with another Cisco phone.
This article provides instructions on how to swap your desk phone with another Polycom phone.
What if I have a different device that I would like to use?
The device can be registered as a BYOD phone following the instructions for SIP manual provisioning.
What happens to my device after the security certificates expires?
Phones registered prior to the security certificate expiration will keep their connection, but if the phone is reset or unplugged it will not reconnect. The only option is to re-configure the phone as a BYOD device following the instructions for SIP manual provisioning.
What if I need additional support?
You can call our customer support at at 1-800-615-0708 or you can reach out to your account representative.
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