AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Using the Call Park feature of your phone
Article #5276

Call Park is a feature which allows Office@Hand Premium users to put a call on public call park and have a user pick up on another phone by dialing the park location. This article will guide you on parking and retrieving a Parked call.

To learn how to do this, follow the steps below:

Step 1:
During an active call, press the Park soft key on your desk phone or mobile app where you received the call.

IMPORTANT:  Refer to your IP Phone’s documentation for a list of compatible features such as Call Park.

NOTE:  If your IP Phone does not support call park, you can use # # * 3 to park a call by touch-tone command.

Step 2:
You will be prompted for the code to retrieve the parked call.

Step 3:
Let the calling party know where the call is parked.

Step 4:
Use the same code to retrieve the call.

You have just parked and retrieved a call.