AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Call Park feature for the Mobile app
Article #5273

 

How can I park calls using the Office@Hand Mobile app on my iOS or Android device? How can I retrieve parked calls using the Mobile app on my phone? Where can I access Parked Locations on my Office@Hand Mobile app?

The Office@Hand Mobile app allows you to park a call or retrieve a parked call. This helps you save time from going back and forth your desk phone and the Office@Hand Desktop App on your computer to either park or retrieve a parked call.

Note: The feature can be accessed on your iOS or Android device only when Park Locations have been properly configured and set up.

IMPORTANT: You have to be in an active call for this feature to work.

Click any of the links below to learn more about this feature:

Accessing Park Locations on your Office@Hand Mobile app
How to park a call using the Mobile app
How to retrieve a parked call using the Mobile app

 

Accessing Park Locations on your Office@Hand Mobile app

Your parked calls can be viewed from the More menu on your Mobile app, as demonstrated by the steps below:

  1. Log in to your Office@Hand Mobile App.
  2. Tap More.

  3. Tap Park Locations to view the list of parked calls.

    The Parked Locations screen displays your parked calls. The Pickup button will be grayed out when there is no parked call on Park Location extension.

 

How to park an active call using the Mobile app

 

IMPORTANT: You will no longer be able to retrieve the call using the same phone once the call is parked. If you only need to place the call on hold and get back to the caller, press Hold. You only use Call Park if you want another User to pick up the call on hold.

  1. Tap Park on your active call screen.

  2. Tap the location where you want to retrieve your parked call later on.

    In this example, we will park the current call to Park Location 10001 extension.

  3. You will see a notification on your screen, tap OK.

  4. Retrieve your parked call from a desk phone or from your Office@Hand Desktop app.

 

How to retrieve a parked call using the Mobile app

  1. Access Park Locations on your Mobile app.
  2. Tap Pickup.

 

See Also:
Office@Hand: Setting up and Using Park Locations
Active Call Controls for the Office@Hand Mobile App 

Keywords: 5273, Parked Locations, parked call, access Park Locations, iOS, Android, retrieve parked call