Set User Details on the AT&T Office@Hand
Article# 3785
The article provides information on how Administrators can customize the User Details via the AT&T Office@Hand Online account.
- Sign in to the AT&T Office@Hand Online account as an Administrator.
- Navigate to Admin Portal > User > User List > Users with Extensions.
- Click a user whose details need to be modified, then click User Details.
- Enter the user’s information or modify the following information:
| User Details |
| General |
Settings & Permissions |
|
|
|
Job Title
Enter the user’s position/designation in the organization.
Department
Enter the user’s department or division in the organization.
Enter the number where the user can be contacted when verifying his/her identity.
Email
Enter the email address where the user can receive their AT&T Office@Hand Security Notices. The user can also use this email address for logging in to AT&T Office@Hand services.
Status
Click Enable to unlock a user after several failed login attempts. Click Disable to lock the user’s extension.
Password
Click the Change Password button to update a user’s Password, Pin or Security Question. Links are provided below for instructions.
Change the administrator password
Change Another User’s Password on the AT&T Office@Hand Online Account
Change a User’s PIN on the AT&T Office@Hand Account
Change the Security Question of Other User Extensions
Record User Name
Use this option to ensure that the User’s name is pronounced correctly by the system operator. You can spell out the name the way it sounds to help the operator, or you can record the name using your voice and use it for announcements instead. See How to Customize User Name on the AT&T Office@Hand Online Account to learn more.
Receive information on products, training Materials
If you want your Users to receive documents about AT&T Office@Hand’s products and services, tick Yes, I would like to receive information on product education, training materials, etc, then click Save.
Regional Settings
The Regional Settings section allows you to modify the following:
- Time Zone – See Set a User’s Hours of Operation and Time Zone to learn more.
- Time Format – See Set a User’s Hours of Operation and Time Zone to learn more.
- Home Country Code
- User Language – Choose the language the user will use to view their account and notifications.
- Greetings Language – Choose the language the User will use for their phone greetings.
- Regional Format – Choose the format the User will use for the date, time, currency, and other numbers.
User Hours
Check Set a User’s Hours of Operation and Time Zone to learn how you can set a User’s working hours.
Role
As an Administrator, you can configure what users can access and modify within the system without giving them full admin access. See User Roles and Permissions for more information.
User Groups
As an Administrator, you can assign a User to a group within the organization. See User Groups Overview for more information.
Templates
The Templates feature allows Administrators to implement a set of configurations to multiple users at once through the AT&T Office@Hand Online account, reducing repetitive actions by applying the same settings to a group of users. See User Templates to learn more.
Site
This option allows you to set up users with sites using templates.
Confirmation Message
This option sets how long the confirmation message appears after an operation completes. See Setting up Confirmation Message Settings as Admin in AT&T Office@Hand to learn more.
Automatic Call Recording
This option allows you to enable or disable the automatic call recording feature.
Key Words: User Details, User Details overview, Administrators, Users, 3785, User list, Extension Number, First Name, Last Name, Contact Phone, Mobile Phone, Email, Department, Roles, ,User Groups, User Hours, User Password, Regional Settings, Apply Template
12/2021
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