AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Number Porting – Transfer Numbers, Requirements, Tips, and Status | AT&T Office@Hand
Article #3887

 

Transfer your Local Number to AT&T Office@Hand
Request a Vanity Number
Requirements to Transfer number
Status of Number Transfer Request
Tips to Prevent Number Transfer / Porting Rejection
Transfer your Toll-Free Number to AT&T Office@Hand

Starting a number transfer request for Local Number. This section will guide you on how to submit a Number Transfer Request. If you have an existing phone number from another carrier that you want to transfer to AT&T Office@Hand, you can set this up through your AT&T Office@Hand Online account.

Transfer your Local Number to AT&T Office@Hand

IMPORTANT: If you are transferring a number with SMS feature, your service may be interrupted for 72 hours on completion of the number transfer request.

  1. Log in as an Administrator to your AT&T Office@Hand online account.
  2. Go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity.
  3. Click the Transfer Numbers button.
  4. Select Local US Number.
  5. A prompt will appear “On numbers porting completion your Additional Numbers plan may be changed and this will cause extra monthly fee.” Click Confirm to proceed.
  6. Answer seven (7) preliminary questions and click on the applicable radio button as Yes or No, then click Next.
    Note: These questions must be answered correctly as they are crucial in successfully porting the telephone numbers. A remark will be indicated below the question once a specific answer is selected.

    Refer to the table below for more information:

    Question Remarks
    Are the numbers you are transferring ACTIVE with your current Service Provider?
    • Only ACTIVE and SUBSCRIBED numbers are allowed to be transferred.
    • In the event that NO has been chosen, the online request will not proceed.
    Do you have the latest bill ready to be uploaded for the number you are transferring?
    • If you select NO, it means that you do not have a copy of your bill to upload. Please understand that AT&T Office@Hand may ask for it at another time to assist with the correction of any rejections. This may also delay the processing time if we need to gather further information at a later date.
    Do you currently have DSL/Broadband on any of the numbers you are transferring?
    • Telephone Numbers with an associated DSL/Broadband on them will either be rejected OR will process but you will lose your internet service.
    Are you transferring more than one local number?
    • Transferring multiple numbers coming from one account with your service provider, requires that all concerns or issues on those local numbers be addressed first before proceeding with the request for number transfer.
    Do you currently have any open orders with your current Service Provider?
    • If you select Yes, you will need to cancel all open orders with your current provider.
    Are you transferring all of your numbers from your current Service Provider?
    • An option to transfer all numbers to AT&T Office@Hand.
    Have you received your AT&T Office@Hand phones?
    • Select Yes if:
      – You have received the phones and they are ready for use
      – You are transferring numbers to a phone you already have
      – You are using this number strictly for porting purposes
      – You will be using the AT&T Office@Hand desktop app
    • If you select No, please come back later to request your number to be transferred after you have received and activated your phones.

     

  7. Enter the Billing Telephone Number (main number of your account with your current provider).
  8. Under Enter numbers you would like to transfer, enter the phone numbers (other than your Billing Telephone Number*) in your existing account that you would like to transfer to your AT&T Office@Hand account, then click Next.
    Note: Do not include your Billing Telephone Number on the list in the field provided. If you want to include your Billing Telephone Number in the transfer request, click the box I want to transfer my Billing Telephone Number. If it’s the only number in the account, leave the Enter numbers you would like to transfer field blank.
  9. Choose the date when the number will be transferred. Once transfer date has been selected, you have to select a temporary number. The temporary number will be replaced after the number has been completely ported to AT&T Office@Hand.
    IMPORTANT: Grayed out dates and bank holidays cannot be chosen as these dates are not applicable for the service delivery of our providers. The selection will be the exact date of transfer provided there is no rejection from the losing carrier. In the event that the request gets rejected, the Transfer date will then be moved to a later date.
  10. Enter the telephone number’s Account Information based on its customer service records. Ensure that all information is accurate to avoid rejections due to information mismatch.
  11. Upload a copy of the latest bill of the number being transferred and then click Next. You may opt to upload this later if you do not have a copy of your latest bill.
  12. If you are not transferring all of your phone numbers in the same Billing Account Number, you can list the remaining phone numbers in the Additional Comments box, and the action to be taken for each phone number (Remain, disconnect, ext.). You can also provide any additional information or instructions to support a successful number transfer experience..
  13. Enter your Email Address on the field provided if you would like to receive the porting notifications emails. If you would like to have the system administrators receive the porting notifications emails, tick the checkbox “I also want the system admin user to receive emails”.
  14. Sign the Letter of Authorization and click Next.
  15. Click Complete.

 

Request a Vanity Number

Complete guide in processing a request for Vanity number and how to check the status of the order request.

Adding a Vanity Number through your AT&T Office@Hand Online account

  1. Log in to your AT&T Office@Hand Account
  2. Go to Phone System > Phones Numbers > Company.
  3. Click Add Number > Vanity. Choose a toll-free number prefix from the drop-down box, use the * (asterisk) as a wildcard when searching for available numbers. Click Search.
  4. Enter the Capha, then click Submit.
  5. Choose your preferred Vanity Number from the list, then click Add Numbers.
    IMPORTANT: It is possible that these number(s) may have recently been reserved by someone else, even though they currently show up as available. You will not be charged a set-up fee if we find your chosen number is already taken.
  6. Click Next.
  7. Assign the selected number to the Auto-Receptionist or a specific extension, then click Next.
  8. Review and confirm the details of the order, then click Done.
    Note: The Admin will be provided a breakdown of the additional charges that will be applied in the account upon addition of the selected VANITY number.
    The Vanity Number will be added to the list of Pending Vanity Numbers in your account and will not be activated right away if you are either transferring a number from another provider or have requested one that takes a while to activate. We work to make the process as fast as possible, but some carriers have long turnaround times.

Viewing Pending Vanity Numbers

To view your Pending Vanity Numbers, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity.

IMPORTANT: A one-time setup fee of $30 will be charged to your account and a monthly recurring fee of $5.00 will be applied to the account for the additional number.

 

Requirements to Transfer number

Complete list of requirements to properly port/ transfer your number to AT&T Office@Hand

  • The numbers you are transferring must be ACTIVE with your current Service Provider.
  • You have the latest bill ready to be uploaded for the number you are transferring.
  • You have received and set up your AT&T Office@Hand Phones. Exemption: If you are using existing phones or using these numbers strictly for forwarding calls to existing phones.
  • No open orders with your current Service Provider.
  • No DSL/Broadband service associated with the phone number you are requesting to transfer.
  • No Centrex service, remote Call Forward (RCF), Ring Mate, ISDN or distinctive ring on the phone number you are requesting to transfer. Please contact your current provider and have these features removed
  • You must notify your current phone company if you have any other phone numbers associated with your current billing telephone number (BTN) that you are not porting, and have those numbers switched to a different BTN. Otherwise, your provider will reject your transfer request.

For additional information contact us or call 1-866-563-4703.

IMPORTANT: Transferring existing numbers is defined and regulated by the Federal
Communications Commission (FCC) in United States . We make every effort to transfer your number to AT&T Office@Hand in a timely manner. However, the actual transfer and the time of your transfer depends on the cooperation and release of the telephone number from your current telephone service provider. Business SMS (if available on your service plan) activation could take 72 hours up to 5 additional business days after your number is transferred. Only the phone number may be transferred to AT&T Office@Hand for those bundled with DSL service. Visit the links below to learn more about telephone number transferring.

FCC: https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-youchange-providers

 

Status of Number Transfer Request

Details Checking the status of your number transfer request

To check the status of your Number Transfer request, follow the steps below:

  1. Log in to your AT&T Office@Hand Account
  2. Go to Admin Portal > Phone System > Phone Numbers, and then select the Transferred and Vanity Tab.
  3. You will be able to view the list of Transfer Orders along with the following information:
    • Status
    • Order Number
    • Date Created
    • Date Completed

Note: Allow 5-15 business days to transfer your number.

 

Tips to Prevent Number Transfer / Porting Rejection

How can I speed up the number transfer process?

For a successful number porting, make sure that you have the necessary qualifications to ensure fast approval of your number transfer request.

To find out if your number is qualified for transfer, a check list is provided once you initiate a number transfer request on your online account.

Note: You will not be able to transfer your number to AT&T Office@Hand if you do not pass the qualifying questions. Also, if your number transfer is rejected, your Number Transfer Request restarts to day 1.

  • Ensure that the number you are about to transfer is currently active with your current service provider.

Click here to go to the number transfer verification tool.

  • Check if your line is bundled with DSL service.

You will lose your DSL Internet service if you transfer a phone number associated with your DSL account. You must remove your DSL Internet service before the number is transferred. Call your service provider and get a new phone number for your DSL line before you submit your transfer request.

  • Remove any special features you have on your existing phone lines.

AT&T Office@Hand will be unable to transfer your number(s) if there are any special features such as Centrex, remote call forward, distinctive ring, etc. You may call your current provider and have these features removed before submitting your transfer request. Do not cancel your phone number, only the special features.

  • Cancel any open service orders or wait until they are complete.

AT&T Office@Hand will be unable to transfer your number(s) if there are any pending service orders on them. Pending orders can include but are not limited to changing the company name, service address, billing address, authorized end-user, or the removal of special features. Contact your current provider to either cancel the service order or confirm that it is completed before placing the transfer request.

Make sure you answer the qualifying questions accurately. Otherwise, issues might arise prompting you to repeat the number transfer process from the beginning.

 

Transfer your Toll-Free Number to AT&T Office@Hand

Complete process transferring Toll-free number from one provider to another.

  1. Prepare these requirements before submitting Toll-Free numbers for number porting/transfer: Number Porting – Requirements to Transfer number | AT&T Office@Hand
  2. Go to Phone System > Phone Numbers > Transferred and Vanity tab. Click Transfer Numbers.
  3. Click Toll-Free Number > Next. On the Confirmation page, click OK to acknowledge the possible monthly recurring charges for additional number.
  4. Transfer Numbers Pre-Check: Do you have the latest bill ready to be uploaded for the number you are transferring?
    Click Yes > Next to proceed with porting .Click NO, it will not let you proceed with porting.
  5. Enter your Toll-Free Number on the box provided then click Next. If you have 2 or more numbers to transfer, separate the number by using a comma or semicolon. The next page will confirm if your number is ready for transfer. Click Next.
  6. Date and Mapping: Click Select Temporary Number to match the number you are transferring with an existing number.
    Skip this step and click Next if you want to add the transferred number as an additional number to your account
  7. Account Confirmation
    Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider.

    1. Type of Account – State if Business or Residential
    2. Name on Account – Enter the name of the person authorized to make changes to the account.
    3. Company Name – Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.
    4. Service Address – Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.
    5. Your Contact Phone Number – Enter a number where we can call you if there is a problem with the port request.
      IMPORTANT: If AT&T Office@Hand transfers a phone number associated with
      DSL/Broadband, your DSL/Broadband service will be disconnected. Please contact your current internet provider and have a new number assigned to the DSL/Broadband.
      Your provider will not release numbers that have Centrex service, remote Call Forward (RCF), Ring Mate, ISDN or distinctive ring on them. Please contact your current provider and have these features removed.
      Note: The information entered should match the latest bill from the phone company from which you are transferring your number. Incorrect information will result in a long processing time of your number port. For corrections, click the Back button. Otherwise, click Next.
  8. Enter your email address to receive all number porting notification emails> Next. If this is left blank, all notification emails will be sent to the System Admin user.
  9. Click Download LOA to download the Letter of Authorization (LOA). Read and Sign the LOA.
  10. Upload signed LOA and a copy of the latest bill > Attach files >click Complete.
    • Click Browse to locate the file in your computer. (File must be .PDF)
    • Click Attach to upload the file.

 

Key Words: Transfer request, number transfer, how to start, Porting Existing Numbers,3887, 11191, 11179, 3882, 5271, 11148, 11184