AT&T Office@Hand

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Starting a Local and Toll free number transfer request for AT&T Office@Hand  
Article #3887

Starting a number transfer request

This article will guide you on how to submit a Number Transfer Request. If you have an existing phone number from another carrier that you want to transfer to AT&T Office@Hand, you can set this up through your AT&T Office@Hand Online account.

Note: You need to be an Administrator to perform this action.

  1. Log in as an Administrator to your Office@Hand online account.
  2. Go to Admin Portal, and then click Phone System.

  3. Click Company Numbers and Info.

  4. Click Use My Existing Number.

  5. You can choose to transfer your Local US Number or your Toll Free Number.

Local US Number

  1. Click on Local US Number.

  2. Click Confirm to continue.

  3. Answer seven (7) preliminary questions and click on the applicable radio button as Yes or No. Click Next.

    Note:  These questions must be answered correctly as they are crucial in successfully porting the telephone numbers. A remark will be indicated below the question once a specific answer is selected.

    Refer to the table below for more information:

    Question Number Remarks
    Question 1 • Only ACTIVE and SUBSCRIBED numbers are allowed to be transferred.
    In the event that NO has been chosen, the online request will not proceed.
    Question 2 • If you select NO, it means that you do not have a copy of your bill to upload. Please understand that AT&T Office@Hand may ask you for it at another time to assist with the correction of any rejections. This may also delay the processing time if we need to gather further information at a later date.
    Question 3 • Telephone Numbers with an associated DSL/Broadband on them will either be rejected OR will process but you will lose your internet service.
    Question 4 • Transferring multiple numbers coming from one account with your service provider, requires that all concerns or issues on those local numbers be addressed first before proceeding with the request for number transfer.
    Question 5 • If you select Yes, you will need to cancel all open orders with your current provider.
    Question 6 • An option to transfer all numbers to AT&T Office@Hand.
    Question 7 • Select Yes if:
    – You have received the phones and they are ready for use
    – You are transferring numbers to a phone you already have
    – You are using this number strictly for porting purposes
    – You will be using the AT&T Office@Hand desktop app
    • If you select No, please come back later to request your number to be transferred after you have received and activated your phones.
  4. Enter the Billing Telephone Number (main number of your account with your current provider).

    Under Enter numbers you would like to transfer, enter the phone numbers (other than your Billing Telephone Number*) in your existing account that you would like to transfer to your AT&T Office@Hand account. Click Next.

    Note:  Do not include your Billing Telephone Number on the list in the field provided. If you want to include your Billing Telephone Number in the transfer request, click I want to transfer my Billing Telephone Number. If it’s the only number in the account, leave the Enter numbers you would like to transfer field blank.

  5. Choose the date when the number will be transferred. Once transfer date has been selected, you have to select a temporary number.
    Note: The temporary number will be replaced after the number has been completely ported to AT&T Office@Hand.

    IMPORTANT:  Grayed out dates and bank holidays cannot be chosen as these dates are not applicable for the service delivery of our providers. The selection will be the exact date of transfer provided there is no rejection from the losing carrier. In the event that the request gets rejected, the Transfer date will then be moved to a later date.

  6. Enter the telephone number’s Account Information based on its customer service records.

    Note:  Ensure that all information is accurate to avoid rejections due to information mismatch.

  7. If you are not transferring all of your phone numbers in the same Billing Account Number, you can list the remaining phone numbers in the Additional Comments box, and the action to be taken for each phone number (Remain, disconnect, ext.). You can also provide any additional information or instructions to support a successful number transfer experience.

  8. Sign the Letter of Authorization and click Next.

  9. Click Complete.

    Note:  Once completed you will see the status of your request in the company numbers page of your account just right below Pending Numbers where it indicates the Transfer Order which will display the details in the right pane of your screen.

Toll Free Number

  1. Click on Toll Free Number.

  2. Click Confirm to continue.

  3. You will be asked if you have the latest bill ready to be uploaded for the number you are transferring. Click Yes to proceed.

    Note:  If you click No, you will not be able to proceed until you have prepared the latest bill to be uploaded.

  4. Enter the Toll Free Number that you wish to transfer into your existing account that you would like to transfer to your AT&T Office@Hand account, and then click Next.

  5. You can select a temporary number that you are going to replace with a number you are transferring, and then click Next. You can transfer the number as an additional number if you do not select a temporary number.

  6. Enter the telephone number’s Account Information based on its customer service records.

    Note:  Ensure that all information is accurate to avoid rejections due to information mismatch.

  7. Download and sign the Letter of Authorization (LOA), and then click Next.

  8. Upload your signed LOA and latest bill (for the number to be transferred), and then click Complete.

    Note:  Once completed you will see the status of your request in the company numbers page of your account just right below Pending Numbers where it indicates the Transfer Order which will display the details in the right pane of your screen.

Keywords:  Transfer request, number transfer, how to start, Porting Existing Numbers