Number Porting – Transfer Numbers, Requirements, Tips, and Status | AT&T Office@Hand
Article #3887

Transfer your Local Number to AT&T Office@Hand
Request a Vanity Number
Requirements to Transfer number
Status of Number Transfer Request
Tips to Prevent Number Transfer / Porting Rejection
Transfer your Toll-Free Number to AT&T Office@Hand

This section will guide you on how to submit a Number Transfer Request. If you have an existing phone number from another carrier that you want to transfer to AT&T Office@Hand, you can set this up through your AT&T Office@Hand online account.

Transfer your Local Number to AT&T Office@Hand

This section provides information on how to transfer your local number to AT&T Office@Hand.

Number Porting or Number Transfer is a process that allows your number from your previous provider to be transferred to AT&T Office@Hand. Submitting a Number Transfer Request for non-AT&T Office@Hand phone numbers can be done through your online account.

You will need to prepare these requirements before submitting numbers for number porting/transfer:

Requirements for Number Porting

• Number to be transferred should be active with your current service provider
• Latest bill from your current service provider for the number you are transferring
• AT&T Office@Hand phones should have been received and set up. Exemption: If you are using existing phones or using these numbers strictly to forward calls to existing phones.
• No open orders with your current service provider
• No DSL or broadband service associated with the phone number you are requesting to transfer
• No Centrex service, Remote Call Forward (RCF), Ring Mate, ISDN, or distinctive ring on the phone number you are requesting to transfer. Please contact your current provider and have these features removed
• Notify your current phone service provider if you have any other phone numbers associated with your current Billing Telephone Number (BTN) that you are not porting, and have those numbers switched to a different BTN. Otherwise, your current provider may reject your transfer request.

How to Transfer Numbers

1. Log into the AT&T Office@Hand online account as an Administrator.
2. Go to Phone system > Phone numbers > Transferred. Click Transfer numbers.
3. Click Local Number, and click Next.
4. Select the current service provider for the number(s) you would like to transfer. Click Next.
5. Pre-Check – The Pre-Check window has 7 preliminary questions which you need to answer with either a Yes or No. Click Next.
6. Enter Numbers – Enter your Billing Telephone Number (Main number of the account with your current provider), and then click Check. In this step, you have to enter the numbers you would like to transfer, and then click Next.
   • You have the following options:
   • If you only want to transfer your Billing Telephone Number
   • Click I want to transfer my Billing Telephone Number
   • Leave the box blank
   • If you only want to transfer numbers associated with your Billing
     Telephone Number
   • Enter the numbers separated by commas or semicolons in the box provided.
   • If you want to transfer both your Billing Telephone Number and numbers associated with it
   • Click I want to transfer my Billing Telephone Number
   • Enter the associated numbers separated by commas or semicolons in the box provided
   • Do not include your Billing Telephone Number in the box
   • IMPORTANT: The following condition must be met if you are porting multiple local numbers:
   • Number(s) must be with the same service provider.
   • Number(s) must be on the same location (City and state).
7. Date and Mapping
   • Select your preferred transfer date by clicking on the Calendar icon, and then match the temporary number with the number to be transferred. Do not choose a Federal Holiday.
   • You have the following options:
   • Click Select Temporary Number to match the number you are transferring with an existing number. Once the number is ported the temporary number will be replaced.
   • If you want to add the transferred number as an additional number to your account, skip this and click Next.
   • For every additional number transferred there will have a fee of £2.00.
8. Account Confirmation
   • Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider. For corrections, click the Back button. Otherwise, click Next.
   • Type of Account – State if Business or Residential
   • Name on Account – Enter the name of the person authorized to make changes to the account.
   • Company Name – Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.
   • Service Address & Registered Address – Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.
   • Your Contact Phone Number – Enter a number where we can call you if there is a problem with the port request.
   • Account Number – Enter the Account Number where the number you are transferring is associated with. Tick the box next to it if the number you are requesting to transfer is a mobile number.
   • Account PIN or last 4 digits of Social Security Number – Account PIN/Passcode/Password if available can be obtained from your current provider.
   • IMPORTANT: The information entered should match the latest bill from the phone company from which you are transferring your number. Incorrect information will result in a drastic delay and/or rejection of your number port.
   • Upload a copy of the latest bill of the number being transferred in PDF format.
   • Click Browse to locate the file on your computer, and then click Attach to upload the file. You have an option to upload the latest bill file later. Just note that this might cause some delay in the order.
9. Additional Comments
   Provide any additional information and instructions to support a successful porting experience. If you are not transferring all of your phone numbers in the same Billing Account Number, please list the remaining phone numbers on the box provided under the Additional Comments and the action to be taken for each phone number.
   Example:
   • 9876543210 – remain
   • 9871111111 – disconnect
10. Enter your email address to receive all number porting notification emails, then click Next. If this is left blank, all notification emails will be sent to the System Admin user.
11. Review the information provided in the Standard Letter of Agency Document.
    • You have 2 options for signing the LOA (Letter of Authorization):
    • I Agree. I consent to use electronic records and signatures in connection with my request to transfer my telephone number to AT&T Office@Hand.
      If you select this option, AT&T Office@Hand will use the information and electronic signature in the form.
    • No thanks. I do not consent to use electronic records and signatures in connection with my telephone number transfer request. I understand that AT&T Office@Hand will not be able to begin processing my request until the Letter of Authorization is received.
      If you select this option, you need to manually download and sign the LOA.
    • NOTE: You will need a PDF reader to open the LOA file. If you do not have it installed please use the following link http://get.adobe.com/reader/ to install it.
12. Read the note, and then click Complete to close the window.
    The notes include the details of the estimated time to complete porting, reminders for the account Admin for a smooth transfer process from one provider to AT&T Office@Hand and quick instructions on checking the order status.

Request a Vanity Number

Complete guide in processing a request for Vanity number and how to check the status of the order request.

Adding a Vanity Number through your AT&T Office@Hand Online account

1. Log in to your AT&T Office@Hand Account
2. Go to Phone System > Phones Numbers > Company.
3. Click Add Number > Vanity. Choose a toll-free number prefix from the drop-down box, use the * (asterisk) as a wildcard when searching for available numbers. Click Search.
4. Enter the Capha, then click Submit.
5. Choose your preferred Vanity Number from the list, then click Add Numbers.
   IMPORTANT: It is possible that these number(s) may have recently been reserved by someone else, even though they currently show up as available. You will not be charged a set-up fee if we find your chosen number is already taken.
6. Click Next.
7. Assign the selected number to the Auto-Receptionist or a specific extension, then click Next.
8. Review and confirm the details of the order, then click Done.
   Note: The Admin will be provided a breakdown of the additional charges that will be applied in the account upon addition of the selected VANITY number.
   The Vanity Number will be added to the list of Pending Vanity Numbers in your account and will not be activated right away if you are either transferring a number from another provider or have requested one that takes a while to activate. We work to make the process as fast as possible, but some carriers have long turnaround times.

Viewing Pending Vanity Numbers

To view your Pending Vanity Numbers, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity.

IMPORTANT: A one-time setup fee of $30 will be charged to your account and a monthly recurring fee of $5.00 will be applied to the account for the additional number.

Requirements to Transfer number

Complete list of requirements to properly port/ transfer your number to AT&T Office@Hand

• The numbers you are transferring must be ACTIVE with your current Service Provider.
• You have the latest bill ready to be uploaded for the number you are transferring.
• You have received and set up your AT&T Office@Hand Phones. Exemption: If you are using existing phones or using these numbers strictly for forwarding calls to existing phones.
• No open orders with your current Service Provider.
• No DSL/Broadband service associated with the phone number you are requesting to transfer.
• No Centrex service, remote Call Forward (RCF), Ring Mate, ISDN or distinctive ring on the phone number you are requesting to transfer. Please contact your current provider and have these features removed
• You must notify your current phone company if you have any other phone numbers associated with your current billing telephone number (BTN) that you are not porting, and have those numbers switched to a different BTN. Otherwise, your provider will reject your transfer request.

IMPORTANT: Transferring existing numbers is defined and regulated by the Federal
Communications Commission (FCC) in United States . We make every effort to transfer your number to AT&T Office@Hand in a timely manner. However, the actual transfer and the time of your transfer depends on the cooperation and release of the telephone number from your current telephone service provider. Business SMS (if available on your service plan) activation could take 72 hours up to 5 additional business days after your number is transferred. Only the phone number may be transferred to AT&T Office@Hand for those bundled with DSL service. Visit the links below to learn more about telephone number transferring.

FCC: https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-youchange-providers

Status of Number Transfer Request

Details Checking the status of your number transfer request

To check the status of your Number Transfer request, follow the steps below:

1. Log in to your AT&T Office@Hand Account
2. Go to Admin Portal > Phone System > Phone Numbers, and then select the Transferred and Vanity Tab.
3. You will be able to view the list of Transfer Orders along with the following information:
   • Status
   • Order Number
   • Date Created
   • Date Completed

Note: Allow 5-15 business days to transfer your number.

Tips to Prevent Number Transfer / Porting Rejection

How can I speed up the number transfer process?

For a successful number porting, make sure that you have the necessary qualifications to ensure fast approval of your number transfer request.

To find out if your number is qualified for transfer, a check list is provided once you initiate a number transfer request on your online account.

Note: You will not be able to transfer your number to AT&T Office@Hand if you do not pass the qualifying questions. Also, if your number transfer is rejected, your Number Transfer Request restarts to day 1.

• Ensure that the number you are about to transfer is currently active with your current service provider.

Click here to go to the number transfer verification tool.

• Check if your line is bundled with DSL service.

You will lose your DSL Internet service if you transfer a phone number associated with your DSL account. You must remove your DSL Internet service before the number is transferred. Call your service provider and get a new phone number for your DSL line before you submit your transfer request.

• Remove any special features you have on your existing phone lines.

AT&T Office@Hand will be unable to transfer your number(s) if there are any special features such as Centrex, remote call forward, distinctive ring, etc. You may call your current provider and have these features removed before submitting your transfer request. Do not cancel your phone number, only the special features.

• Cancel any open service orders or wait until they are complete.

AT&T Office@Hand will be unable to transfer your number(s) if there are any pending service orders on them. Pending orders can include but are not limited to changing the company name, service address, billing address, authorized end-user, or the removal of special features. Contact your current provider to either cancel the service order or confirm that it is completed before placing the transfer request.

Make sure you answer the qualifying questions accurately. Otherwise, issues might arise prompting you to repeat the number transfer process from the beginning.

Transfer your Toll-Free Number to AT&T Office@Hand

This article explains the process of transferring Toll-free number from one provider to another.

1. Prepare these requirements before submitting Toll-Free numbers for number porting/transfer: Number Porting – Requirements to Transfer number | AT&T Office@Hand
2. Go to Phone System > Phone Numbers > Transferred and Vanity tab. Click Transfer Numbers.
3. Click Toll-Free Number > Next. On the Confirmation page, click OK to acknowledge the possible monthly recurring charges for additional number.
4. Transfer Numbers Pre-Check: Do you have the latest bill ready to be uploaded for the number you are transferring?
   Click Yes > Next to proceed with porting .Click NO, it will not let you proceed with porting.
5. Enter your Toll-Free Number on the box provided then click Next. If you have 2 or more numbers to transfer, separate the number by using a comma or semicolon. The next page will confirm if your number is ready for transfer. Click Next.
   OPTIONAL: If you want to upload your number transfers by bulk, enable the option to upload from template. Download the template and copy-paste your numbers on the template to reduce errors when requesting number transfer for multiple numbers.
6. Date and Mapping: Click Select Temporary Number to match the number you are transferring with an existing number.
   Skip this step and click Next if you want to add the transferred number as an additional number to your account
7. Account Confirmation
   Enter all information exactly as your current phone company has it on file. It may require you to contact your current provider.
   1. Type of Account – State if Business or Residential
   2. Name on Account – Enter the name of the person authorized to make changes to the account.
   3. Company Name – Only include if on the bill copy. Enter the company name exactly as it appears on your phone bill from the other provider.
   4. Service Address – Provide the physical service address of the phone number. Do not enter billing addresses or P.O. boxes.
   5. Your Contact Phone Number – Enter a number where we can call you if there is a problem with the port request.
      IMPORTANT: If AT&T Office@Hand transfers a phone number associated with DSL/Broadband, your DSL/Broadband service will be disconnected. Please contact your current internet provider and have a new number assigned to the DSL/Broadband.
      Your provider will not release numbers that have Centrex service, remote Call Forward (RCF), Ring Mate, ISDN or distinctive ring on them. Please contact your current provider and have these features removed.
      Note: The information entered should match the latest bill from the phone company from which you are transferring your number. Incorrect information will result in a long processing time of your number port. For corrections, click the Back button. Otherwise, click Next.
8. Enter your email address to receive all number porting notification emails> Next. If this is left blank, all notification emails will be sent to the System Admin user.
9. Click Download LOA to download the Letter of Authorization (LOA). Read and Sign the LOA.
10. Upload signed LOA and a copy of the latest bill > Attach files >click Complete.
    • Click Browse to locate the file in your computer. (File must be .PDF)
    • Click Attach to upload the file.

Key Words: Transfer request, number transfer, how to start, Porting Existing Numbers,3887, 11191, 11179, 3882, 5271, 11148, 11184

12/2021

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