AT&T Office@Hand

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Main Screen and Summary of Features | AT&T Office@Hand Desktop App
Article #11140

This article provides information about the summary of features that are available on the AT&T Office@Hand Desktop App.

Main Screen and Summary of Features | Desktop App

The following options are available on the main screen:

ICON DESCRIPTION
Messages icon Messages Allows you to view your received Voice, Text, or Fax Messages.
Favorites icon Favorites Allows you to view the Presence Status and Call or Text your Favorite Contacts.
Join Now icon Join Now Allows you to integrate your Google Calendar on the Desktop App to view and join meetings via the App.
Call log icon Call Log Allows you to view your Recent and Missed Calls.
Contacts icon Contacts Allows you to view your Personal Contacts as well as other Extension Users in your company.
HUD icon HUD Allows you to view your monitored users via in-app Heads Up Display.
RingOut icon RingOut Allows you to Place a New Call to a contact or a Phone Number.
Compose text icon Compose text Allows you to send a new text message to a contact or a phone number.
Start conference icon Start conference Allows you to host an audio conference and invite participants.
Compose fax icon Compose fax Allows you to send a Fax Message to a contact or a Fax Number.
Settings Settings Allows you to view and configure your AT&T Office@Hand Desktop App settings.

 

FEATURES AVAILABILITY
Call Management Make and receive calls Y
Support HD Voice Y
Support secure voice (TLS/STRP encryption) Y
Mute, hold, forward, and record an active call Y (opt-in only)
Transfer a call (with options for cold, warm transfer and to voicemail) Y
Park/Unpark a call Y
Call flip Y
Add up to 4 callers in a call (merge calls) Y
Split calls Y
Pre-call Control Send an incoming call to voicemail Y
Reject/Ignore an incoming call Y
Reply with a message to the caller Y
Reply with a custom text-to-speech message to the caller Y
Screen, receive, and listen to voicemail Y
Save voicemail locally Y
Forward voicemail N
read voicemail transcription Y
Block caller ID for outgoing call Y
Audio announcement for incoming call N
Fax Send, receive, view, and delete faxes Y
Schedule to send faxes Y
Choose a fax cover page Y
Add a custom fax cover page Y
Print driver to send fax (Windows) Y
Save faxes locally Y
Forward faxes Y
Choose different header (Windows) N
Fax editor: Insert signature into fax document N
Scan to fax Y
Choose resolution (Windows) N
Business SMS Send and receive text messages Y
Extension-to-extension group texting Y
Forward, copy, paste, and search text from threads Y
Detect phone numbers and meeting invitations in text threads Y
Emoji support Y
MMS Sending MMS Y
Receiving MMS Y
Conferencing Host conference calls Y
Send a conference invitation via an email or a text message Y
Support international dial-in numbers Y
Join a conference without having the host Y
Call Log Display call log, details, including missed calls Y
Refresh call log automatically when there is a new or missed call N
Block numbers from inbound calls Y
Search within call logs Y
Delete call logs Y (delete all)
Save call logs to local storage N
Contacts Display and search for personal and company contacts Y
Integrated with company directory, reach colleagues via call or text messaging Y
View real-time phone presence status from a contact’s profile Y
Save contacts to local storage N
Add photos to contacts Y
Synchronize with outlook contacts N
Google directory support Y
Favorites Add/Edit contacts to favorites Y
View real-time phone presence status across devices Y
Call, send, text, and fax from favorites Y
Integration Microsoft Outlook contacts – make calls, send faxes, send texts from within Outlook (Windows) Y
Microsoft Office – Send faxes from within MS Office applications (Windows) N
Internet Explorer – Send faxes from Internet Explorer (Windows) N
Mac Address Book – Send faxes form Mac Address Book (Mac) Y
Others Do not disturb Y
RingOut Y
Launch an external app or a website after answering an incoming call Y
Select inbound caller ID (call and text) Y
Add custom ringtones Y
Click-to-call from apps or web that supports call-to:, fax:, protocols Y
One-click to access RingCentral Meetings Y
Change own presence status Y
Auto suggestion list with presence support Y
Access to local storage for inbox voicemail and faxes N
Access to local storage for sent, saved (draft) and outbox faxes N

Here is a summary of the features that are available on the AT&T Office@Hand Desktop App.

See Also:
AT&T Office@Hand Desktop App – Overview

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