| FEATURES |
AVAILABILITY |
| Call Management |
Make and receive calls |
Y |
| Support HD Voice |
Y |
| Support secure voice (TLS/STRP encryption) |
Y |
| Mute, hold, forward, and record an active call |
Y (opt-in only) |
| Transfer a call (with options for cold, warm transfer and to voicemail) |
Y |
| Park/Unpark a call |
Y |
| Call flip |
Y |
| Add up to 4 callers in a call (merge calls) |
Y |
| Split calls |
Y |
| Pre-call Control |
Send an incoming call to voicemail |
Y |
| Reject/Ignore an incoming call |
Y |
| Reply with a message to the caller |
Y |
| Reply with a custom text-to-speech message to the caller |
Y |
| Screen, receive, and listen to voicemail |
Y |
| Save voicemail locally |
Y |
| Forward voicemail |
N |
| read voicemail transcription |
Y |
| Block caller ID for outgoing call |
Y |
| Audio announcement for incoming call |
N |
| Fax |
Send, receive, view, and delete faxes |
Y |
| Schedule to send faxes |
Y |
| Choose a fax cover page |
Y |
| Add a custom fax cover page |
Y |
| Print driver to send fax (Windows) |
Y |
| Save faxes locally |
Y |
| Forward faxes |
Y |
| Choose different header (Windows) |
N |
| Fax editor: Insert signature into fax document |
N |
| Scan to fax |
Y |
| Choose resolution (Windows) |
N |
| Business SMS |
Send and receive text messages |
Y |
| Extension-to-extension group texting |
Y |
| Forward, copy, paste, and search text from threads |
Y |
| Detect phone numbers and meeting invitations in text threads |
Y |
| Emoji support |
Y |
| MMS |
Sending MMS |
Y |
| Receiving MMS |
Y |
| Conferencing |
Host conference calls |
Y |
| Send a conference invitation via an email or a text message |
Y |
| Support international dial-in numbers |
Y |
| Join a conference without having the host |
Y |
| Call Log |
Display call log, details, including missed calls |
Y |
| Refresh call log automatically when there is a new or missed call |
N |
| Block numbers from inbound calls |
Y |
| Search within call logs |
Y |
| Delete call logs |
Y (delete all) |
| Save call logs to local storage |
N |
| Contacts |
Display and search for personal and company contacts |
Y |
| Integrated with company directory, reach colleagues via call or text messaging |
Y |
| View real-time phone presence status from a contact’s profile |
Y |
| Save contacts to local storage |
N |
| Add photos to contacts |
Y |
| Synchronize with outlook contacts |
N |
| Google directory support |
Y |
| Favorites |
Add/Edit contacts to favorites |
Y |
| View real-time phone presence status across devices |
Y |
| Call, send, text, and fax from favorites |
Y |
| Integration |
Microsoft Outlook contacts – make calls, send faxes, send texts from within Outlook (Windows) |
Y |
| Microsoft Office – Send faxes from within MS Office applications (Windows) |
N |
| Internet Explorer – Send faxes from Internet Explorer (Windows) |
N |
| Mac Address Book – Send faxes form Mac Address Book (Mac) |
Y |
| Others |
Do not disturb |
Y |
| RingOut |
Y |
| Launch an external app or a website after answering an incoming call |
Y |
| Select inbound caller ID (call and text) |
Y |
| Add custom ringtones |
Y |
| Click-to-call from apps or web that supports call-to:, fax:, protocols |
Y |
| One-click to access RingCentral Meetings |
Y |
| Change own presence status |
Y |
| Auto suggestion list with presence support |
Y |
| Access to local storage for inbox voicemail and faxes |
N |
| Access to local storage for sent, saved (draft) and outbox faxes |
N |
