Auto-Receptionist Feature Overview on AT&T Office@Hand Wireless and Wireless Integrated for AT&T Office@Hand
Article #3873

Auto-Receptionist – Overview

Auto-Receptionist or “Auto Attendant” enables calls to be answered automatically with the default or a personalized recording. Callers usually hear the following options when they dial your Company Number, depending on how your IVR Settings is set up:

Default Company Greeting: Thank you for calling “My Company”. If you know your party’s extension you may dial it at any time. For the Operator press 0 or stay on the line. For the Dial-By-Name directory press 9.

Note: The Auto-Receptionist section of the Office@Hand Online Account is only accessible to Account Administrators.

1. Log in to the Office@Hand Online Account.
2. On the Admin Portal, go to Phone System > Auto-Receptionist.

   You can view the following tabs and drop-down box on the Auto-Receptionist section.

General Settings

The General Settings tab lets you set up the following settings:

• Company Hours  
• IVR Settings        
• Dial-by-Name Directory
• Call Recording    
• Regional Settings
• IVR Type             

IVR Menus

This tab let’s you add an Interactive Voice Response Menu, that allows your Auto-Receptionist to interact with your callers through the use of DTMF tones input via keypad.

For steps in adding an IVR Menu, go to Office@Hand: Setting up the Multi-level IVR via Online Account.

IVR Editor

Lets you access the following:

• XML Editor – lets you create your IVR Menus in XML.
• Visual IVR Editor – lets you configure your Multi-Level IVR using an easy to use graphical interface.

For more information on these topics, click on the links below:

XML Editor: Office@Hand: Configuring your IVR Settings using an XML Editor

Visual IVR Editor: Office@Hand: Visual IVR Editor Guide

Prompts Library

This tab lets you import or record prompts for your IVR Menu.

For more information, go to IVR – Set up the Multi-level IVR via AT&T Office@Hand Online Account.

IVR Mode dropdown

The IVR Mode drop-down let’s you switch between the 2 IVR Modes:

• Single-Level IVR – Calls to your company number are routed to Office@Hand’s built-in Auto-Receptionist. To set this up, go to Office@Hand: [ADMIN] Setting your Company Call Handling and Operator Extension.
• Multi-Level IVR – Calls to your company number are connected to a top-level IVR Menu which can be configured to connect to additional IVR Menus or other system extensions. To set up this feature, go to Office@Hand: Setting up the Multi-level IVR.

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