Office:Hand: Auto-Receptionist Overview
Auto-Receptionist – Overview
Auto-Receptionist or “Auto Attendant” enables calls to be answered automatically with the default or a personalized recording. Callers usually hear the following options when they dial your Company Number, depending on how your IVR Settings is set up:
Default Company Greeting: Thank you for calling “My Company”. If you know your party’s extension you may dial it at any time. For the Operator press 0 or stay on the line. For the Dial-By-Name directory press 9.
Note: The Auto-Receptionist section of the Office@Hand Online Account is only accessible to Account Administrators.
- Log in as an Administrator to your Office@Hand Online Account.
- Go to Phone System > Auto-Receptionist.
You can view the following tabs and drop-down box on the Auto-Receptionist section.
The General Settings tab lets you set up the following settings:
- Company Hours
- IVR Settings
- Dial-by-Name Directory
- Call Recording
- Regional Settings
- IVR Type
For more information on how to configure these topics, go to Auto-Receptionist General Settings.
This tab let’s you add an Interactive Voice Response Menu, that allows your Auto-Receptionist to interact with your callers through the use of DTMF tones input via keypad.
For steps in adding an IVR Menu, go to Office@Hand: Setting up the Multi-level IVR via Online Account.
Lets you access the following:
- XML Editor – lets you create your IVR Menus in XML.
- Visual IVR Editor – lets you configure your Multi-Level IVR using an easy to use graphical interface.
For more information on these topics, click on the links below:
XML Editor: Office@Hand: Configuring your IVR Settings using an XML Editor
Visual IVR Editor: Office@Hand: Visual IVR Editor Guide
This tab lets you import or record prompts for your IVR Menu.
For more information, go to IVR – Set up the Multi-level IVR via AT&T Office@Hand Online Account.
IVR Mode dropdown
The IVR Mode drop-down let’s you switch between the 2 IVR Modes:
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