AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Configuring your IVR settings using an XML Editor 
Article #6985

How can I access the XML Editor Settings on my Office@Hand Online account?

AT&T Office@Hand provides additional IVR tools to help you create and manage your IVR Menus. The Auto-Receptionist consists of 3 parts that help you configure your IVR: IVR Menus, IVR Editor, and Prompts Library.

Use the IVR tool to:

  • Configure IVR menus with the Visual IVR Editor
  • Import prompt recordings
  • Record prompts
  • Import and export XML files

Check Office@Hand: Visual IVR Editor Guide to learn how you can set up your IVR using the Visual Editor instead. 

Note: Any change in the IVR menu overwrites the imported XML file. It is suggested that you export and save a new XML file after making changes.

Click on the links below to learn more.

Accessing the IVR Editor
Downloading Sample IVR XML Files
Importing XML Files
Exporting XML Files

Accessing the IVR Editor

  1. Log in to your Office@Hand online account.
  2. Under Phone system, click Auto-Receptionist.

    Under Phone system, click Auto-Receptionist.

  3. Click IVR Editor.

    Click IVR Editor

  4. In the XML Editor section, you can import and export XML files for your IVR. Your IVR Menus are validated by Office@Hand once you import an XML file.

    Click on links below to learn about downloading and importing XML files:

    Download Sample IVR XML Files
    Import XML File 
    Export XML File

Download Sample IVR XML Files

You can download a sample XML template you can use.

Under Download Sample IVR XML Files, click Single Level IVR or Multi-level IVR.

Under Download Sample IVR XML Files, click Single Level IVR or Multi-level IVR.

Import XML File

Under Import XML file, click the Import button.

Under Import XML file, click the Import button.

Office@Hand detects configuration issues as soon as you click Import. You can manually fix the errors in the XML file and upload it again or you can click Accept and Continue to manually fix the errors using your Online account.

Office@Hand detects configuration issues as soon as you click Import.

 

Export XML File

Any change in the IVR menu overwrites the imported XML file. It is suggested that you export and save a new XML file after making changes.

Under Export IVR XML file, click Export.

The sample XML file is downloaded to your browser.

Under Export IVR XML file, click Export.

See also:
Office@Hand: Setting up the Multi-level IVR via Online Account
Office@Hand Visual IVR Editor Guide

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