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AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Zendesk Overview | Wireless Integrated for AT&T Office@Hand
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This article provides information about the Zendesk Cloud App for Wireless Integrated for AT&T Office@Hand such as its requirements, features, and usage benefits.

Zendesk Cloud App for Wireless Integrated for AT&T Office@Hand allows users to make and receive Wireless Integrated for AT&T Office@Hand calls from any device and click-to-dial numbers within Zendesk. Incoming calls automatically bring up matching client records, and creating new Zendesk tickets is made simple. It reduces the need for Zendesk users to turn to other tools while working in their persistent business applications. This is ideal for Wireless Integrated for AT&T Office@Hand users who use Zendesk.

Download the latest version from App Gallery or Zendesk Marketplace.

System Requirements

  • Wireless Integrated for AT&T Office@Hand Premium and Ultimate subscription
  • Active Zendesk account
  • Zendesk Talk Partner Edition must be enabled within Zendesk
  • Supported OS: Windows 8 and above, Mac OS X Mountain Lion and above
  • Supported browsers: Chrome 30 and above, Firefox 25 and above, Safari 6.0.5 and above

Features

  • OAuth Login
  • Full Call History/Work Log
  • Improved search function – search by title/#
  • Ability to Set Presence across Wireless Integrated for AT&T Office@Hand devices
  • Create ticket on outbound calls
  • Create new ticket for incoming calls
  • Option for multi-calls ticket log
  • Update an existing matching ticket – Option for the user to select a ticket to log call, in cases where there are multiple matching tickets
  • Click-to-Dial – eliminate misdials and improve call efficiency
  • Filter by log status

Benefits

  • Make or receive calls through the Wireless Integrated for AT&T Office@Hand solution, directly from your Zendesk account
  • Make incoming calls are matched with existing customer records and related details are instantly displayed
  • Receive and download voicemail and fax messages
  • Send individual and/or bulk SMS
  • SMS conversation threads
  • Multi-calls ticket log gives agents the option to log new inbound calls while on an existing call or continue working on the current call
  • Integrated presence status across Wireless Integrated for AT&T Office@Hand devices
  • Always accessible via your preferred browser on Windows or Mac

Keywords: Wireless Integrated for AT&T Office@Hand, Zendesk Cloud App