Using @mentions in the AT&T Office@Hand Mobile
Article #73442

This article aims to provide instructions on how to use @mentions in a message in the AT&T Office@Hand Mobile.

You can use @mentions to call someone’s attention to a specific message or make reference to a message previously posted in a conversation. You can use @mentions to call one, multiple, or an entire team of users to a particular message.

Mentioning a person using @mention

If you want to @mention a person, you will be limited to only the people in the current conversation. If you would like to @mention a person that is not currently part of a conversation, you will first need to invite them to that conversation.

There are two ways to @mention a person. One way is by quoting a previous message. When you quote another user’s message, it will automatically @mention the owner of the original message. To learn more, visit Managing your Messages in the AT&T Office@Hand Mobile.

The other method is by manually @mentioning a person in your message. While composing a message, you can @mention a person by following these steps:

1. Navigate to Message via the bottom menu bar.
2. Select a conversation from the conversation list.
3. Type the @ symbol in the message field to reveal a list with possible matches.
4. Type a name to narrow your search results.
5. Select from the list of names.
6. Compose your message and tap Send.

Mentioning a person using @mention is meant to draw a person’s attention to a message. If someone used the @mention to mention you in a conversation, your name would be highlighted in yellow, so it’s easy to see that you’ve been mentioned.

Alternatively, if you or another person has used the @mention to mention another user, that person’s name will appear in blue text.

Mentioning a team using @team

If you would like to draw the attention of an entire team to a particular message, you can include @team in your message. To mention a team, follow these steps:

1. Navigate to the Message section of the app.
2. Select a team conversation from the conversation list.
3. Type the @ symbol anywhere within your message to reveal a list of possible matches.
4. Select @Team (notify everyone) from the list.
5. Once you’ve completed composing your message, tap the Send airplane icon to send that message.

Once you have sent a message with an @team mention, everyone in that team will receive a notification, and ‘Team’ will appear in the message, highlighted in yellow.

NOTE: Team admins can either enable or disable @team mentions in a team via the Team settings section in the team profile. To learn more, visit Creating a New Team in the AT&T Office@Hand Mobile.

Viewing @mentions

1. Navigate to the Message at the bottom menu bar.
2. Tap the three-dot More icon at the top right (Android) or tap the filter icon (iOS).
3. Select @mentions in the dropdown menu.

All messages that have used an @mention to mention you will appear in a list. Your most recent @mentions will appear at the top of the page.

If you would like to view and respond to that @mention in the conversation it was included in, tap that message to navigate to the conversation that contains the part of the message thread containing @mention.

Hyperlink to a team

You can refer to your team in any conversation by using the @ or # sign to directly link a team or a person in a team for conversations.

1. Navigate to Message via the bottom menu bar.
2. Select any conversation.
3. Type # to trigger team mention in the Message field, and tap the team name. You can type in @ to trigger a pop-up to mention specific team members.

Key Words: AT&T Office@Hand Mobile, @mention, mention a team, view mentions, hyperlink to a team, mention a person, mention a user

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