Using default and custom audio files with AT&T Collaborate

With the  AT&T Collaborate service, you can use default or custom audio files to play messages, announcements, and greetings for your callers who leave voicemail messages.

You can:

• Use default audio files provided by AT&T Collaborate
• User the voicemail feature to record special greetings
• Create and upload your own WAV files
  Note: If you use your own WAV file, it must be in the following format and smaller than 5MB:
  – CCITT u-Law or A-Law
  – 8.000 kHz
  – 8-bit Mono

You can also view and add new audio files and manage existing ones.

View and add audio files

1. On the Collaborate homepage, in the Administration widget, click Announcements. The User Announcement Repository page appears, listing files you can use for messages, announcements, and greetings.

   

2. To add an audio file, click Add Audio Announcement. The Add User Announcement page appears.

   

3. Enter a unique name for your file.
4. Click Browse, and then locate and upload the audio file you want to add.

   

5. Click Add Announcement File.

   

6. Click Back. The User Announcement Repository page appears again and shows your new audio file in the list.

   

Manage audio files

1. On the Collaborate homepage, in the Administration widget, click Announcements. The User Announcement Repository page appears, listing files you can use for messages, announcements, and greetings.

   

2. Next to the audio file you want, click Manage. The Manage User Announcement page appears.

   

3. Change the name of the file or upload a new file, and then click Save Changes.

   

4. Click Back. The User Announcement Repository page appears again and shows your new audio file in the list.

   

Delete an audio file

1. On the Collaborate homepage, in the Administration widget, click Announcements. The User Announcement Repository page appears, listing files you can use for messages, announcements, and greetings.

   

2. Next to the audio file you want to delete, click Delete.

   

3. You receive a warning message stating that deletions can’t be reversed. If you’re sure you want to delete this file, click Yes.