AT&T Collaborate

AT&T Collaborate – Enhanced Mobile is a Fixed Mobile Convergence solution that provides business, desk phone features on mobile phones. Improve mobile communications with your customers and collaborators by providing your high-definition voice business smartphone users the tools they need when connected to the AT&T VoLTE network.

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Using default and custom audio files with AT&T Collaborate

With the  AT&T Collaborate service, you can use default or custom audio files to play messages, announcements, and greetings for your callers who leave voicemail messages.

You can:

  • Use default audio files provided by AT&T Collaborate
  • User the voicemail feature to record special greetings
  • Create and upload your own WAV files
    Note: If you use your own WAV file, it must be in the following format and smaller than 5MB:
    – CCITT u-Law or A-Law
    – 8.000 kHz
    – 8-bit Mono

You can also view and add new audio files and manage existing ones.

View and add audio files

  1. On the Collaborate homepage, in the Administration widget, click Announcements. The User Announcement Repository page appears, listing files you can use for messages, announcements, and greetings.

    Click Announcements.

  2. To add an audio file, click Add Audio Announcement. The Add User Announcement page appears.

    Click Audio Announcement.

  3. Enter a unique name for your file.
  4. Click Browse, and then locate and upload the audio file you want to add.

    Enter a name and click Browse to locate the desired audio file.

  5. Click Add Announcement File.

    Click Add Announcement File.

  6. Click Back. The User Announcement Repository page appears again and shows your new audio file in the list.

    Click Back.

Manage audio files

  1. On the Collaborate homepage, in the Administration widget, click Announcements. The User Announcement Repository page appears, listing files you can use for messages, announcements, and greetings.

    Click Announcements.

  2. Next to the audio file you want, click Manage. The Manage User Announcement page appears.

    Click Manage.

  3. Change the name of the file or upload a new file, and then click Save Changes.

    Make the necessary changes and click Save Changes.

  4. Click Back. The User Announcement Repository page appears again and shows your new audio file in the list.

    Click Back.

Delete an audio file

  1. On the Collaborate homepage, in the Administration widget, click Announcements. The User Announcement Repository page appears, listing files you can use for messages, announcements, and greetings.

    Click Announcements.

  2. Next to the audio file you want to delete, click Delete.

    Click Delete.

  3. You receive a warning message stating that deletions can’t be reversed. If you’re sure you want to delete this file, click Yes.

    Click Yes.