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AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Using Closed Captions and Live Transcription During Phone Calls in the AT&T Office@Hand Desktop and Web

NOTE: Feature is available on Premium and Enterprise only

Closed captions and live transcripts can improve accessibility for your call, and help you catch up with anything you may have missed.

How to use closed captions during a phone call in the AT&T

Office@Hand Desktop and Web

During a phone call in the AT&T Office@Hand Desktop or Web, you can turn on closed captions by clicking the Turn on closed captions icon at the top right of the call window.
A panel will appear to the right, showing scrolling captions of what’s being said on the call. Click the Font size icon to make the text small, medium, or large.
To turn off closed captions, click the Close icon at the top right of the caption panel, or click the closed captions icon again.

 

Image of the close caption options.

 
How to use live transcription during a phone call in the AT&T

Office@Hand Desktop and Web

During a phone call in the AT&T Office@Hand Desktop and Web, you can turn on live transcription.

  1. Click Transcribe on the dialpad.

    Image of step 1.

  2. The Call transcript will appear to the right, and a prerecorded voice will notify all parties on the call that transcription is on.
    • Click the arrow at the top of the dialpad to show or hide the transcript window.
    • Click the Font size icon to adjust the size of the transcript text.
    • Click the Download icon to download a copy of the transcript so far.
  3. To stop transcribing the call, click the Stop Transc button on the dialpad.

    Image of steps 2 and 3.

 

Key Words: AT&T Office@Hand, AT&T Office@Hand App Desktop and Web, Closed captions, Live transcription, Phone call