Using Citrix VDI Integration in the AT&T Office@Hand Desktop and Web
Article #73459
This article provides information about the Citrix VDI integration in the AT&T Office@Hand Desktop and Web.
Citrix is integrated with the AT&T Office@Hand for Desktop and Web to improve the quality of your audio calls. This new feature will only be applied to Telephony users who have a Citrix Virtual Desktop environment on their machines.
Citrix VDI integration system requirements
- Client: Citrix Workspace App 1809 for Windows or later.
- Server: Citrix Virtual Apps and Desktops (CVAD) 1912 LTSR or later.
NOTE: XenApp or XemDesktop is not supported.
- Browser: Google Chrome 66 or later.
NOTE: The Citrix VDI integration in the AT&T Office@Hand for desktop and web is only available on Windows.
Using AT&T Office@Hand Web in Citrix environment
If you intend to use Citrix in the AT&T Office@Hand Web, you need to install a Google Chrome extension created by Citrix. You can find the extension and instructions here.
NOTE: Citrix can only be used via Google Chrome for the AT&T Office@Hand Web.
Using AT&T Office@Hand Desktop in Citrix environment
If you intend to use the AT&T Office@Hand Desktop inside the Citrix Workspace app, then installing the AT&T Office@Hand App, you also need to download and run a BAT file on the same server. This will improve the voice quality. You can find the file here (If you’re using Google Chrome, right-click the file link and select Open link in a new window).
Ensuring your call is optimized by Citrix
- Navigate to Settings via the left navigation bar.
- Click on the Advanced tab.
- Ensure the tab at the far right of Optimize media quality for Citrix is toggled on. This feature is toggled on by default if a user is detected to use the AT&T Office@Hand App with Citrix VDI.

You can check if Citrix is working if your call has the Media optimized for VMware indicator.
Key Words: AT&T Office@Hand App, AT&T Office@Hand Desktop, AT&T Office@Hand
Web, Citrix Plugin, VDI, Citrix Support for Windows, VDI Integration
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