AT&T Office@Hand

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Update the Emergency Address on AT&T Office@Hand Mobile App
Article #42247

This article provides instructions on how to update your emergency address via Office@Hand mobile.

The E911 address is the address used to send to Fire / Police / other Emergency Services teams when a 911 call is placed. It is a requirement to provide an accurate address to ensure a timely response in case of an emergency. If you move to a new address, this information must be updated immediately.

How to update the emergency address via Office@Hand for iOS

  1. Launch the AT&T Office@Hand app.
  2. Tap your profile picture on the upper left.
  3. Tap Phone.
  4. Below CALL SETTINGS, tap Extension settings.
  5. Tap User Info.
  6. Tap Phones & Numbers tab.
  7. Tap a phone number, then tap Emergency Dialing Address.
  8. Enter your name and the address of the physical location where you will use the app.
  9. Tap Save on the upper right.

How to update the emergency address via Office@Hand for Android

  1. Launch AT&T Office@Hand app.
  2. Tap the Hamburger icon on the upper left.
  3. Tap Admin tools.
  4. Tap Company Numbers and Info.
  5. Tap Phones & Devices.
  6. On the User Phones tab, tap a phone number, then tap Emergency Dialing Address.
  7. Enter your name and the address of the physical location where you will use the app.
  8. Tap Save on the upper right.

IMPORTANT:

  • AT&T Office@Hand mobile will be unable to place outbound calls without a registered Emergency address. However, it will still be able to dial 911.
  • The registered Emergency Address MUST be the physical address where the device is located.
  • Do NOT include special characters in the Customer Name field. The address will be verified, so please enter a valid physical address. Suite and apartment numbers should always be entered in the Apartment / Suite # field.
  • Ensure to update this address whenever you change your physical location.

Key Words: update e911 address, emergency address