Updating your Emergency Response Location on AT&T Office@Hand Mobile App Desktop and Web
Article #42247

This article provides information on how to update the emergency address in the AT&T Office@Hand app.

Previously the AT&T Office@Hand app supported the configuration of a single emergency location. To support changes in the law, AT&T Office@Hand is rolling out support for configurable emergency response locations.

While these locations can be configured in your online account, the rollout of this functionality for the AT&T Office@Hand client applications will follow this schedule:

• For US digital lines, the 1st phase of the rollout hides all emergency response locations in the AT&T Office@Hand app and 911 calls are automatically sent to the National Emergency Call Center. After Q1 2022, AT&T Office@Hand will add location awareness for compatible apps, and the emergency response location list will become visible as described in this article.
• For non-US digital lines, the emergency response locations will be available for selection.

Personal and company emergency response locations

Your personal and company emergency response locations will be visible under this section. These addresses are used to dispatch emergency responders when you make an emergency call. If you don’t provide an emergency response location, you will be limited to making calls only to extensions in your organization. You can define your own emergency response locations, up to a maximum of 20 locations. Your personal emergency response locations might be a home office, a hotel or any company location where the administrator may not have defined a common shared emergency response location.

If you are an SMB customer, you will be asked to review and complete your user profile after activating your user account. After activating your account, you can still update your regional settings in the Settings menu of the AT&T Office@Hand app.

Setting your emergency response location during user account setup

1. Click Review or Edit on the Complete your profile card.
2. Click Emergency location.
3. Click Update.
4. Select a company or personal emergency response location.
5. Select Confirm location.
6. Click Save.

Updating your emergency address via Settings

1. Navigate to Settings via the left-hand navigation bar.
2. Select the Phone tab from the left pane.
3. Click Edit at the far right of the Emergency location.
4. Select an existing location or add a new location:
   • To select an existing location, select the company or personal emergency response location from the Emergency location drop-down menu.
   • To add a new location, click the Add icon and enter a nickname and address.
5. Select Confirm location.
   NOTE: Only users with digital lines can make outgoing calls to external numbers.

Key Words: AT&T Office@Hand, emergency address, emergency response location, update emergency address

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