Unable to Sign in to AT&T Office@Hand Online Account
Article #96428
This article provides information on how to troubleshoot log in errors in your AT&T Office@Hand online account.
Having trouble signing in to AT&T Office@Hand? Here are some common issues and ways to resolve them:
- Browser not supported
- Sign-in error
- Account not activated
- Account disabled
- Locked out of your account
- Account Validation issues
Browser not supported
If you get an “unsupported browser” error, you’ll need to switch to a browser that AT&T Office@Hand supports:
- Google Chrome
- Safari
- Microsoft
- Edge Firefox
Sign-in error
If your email address, phone number, or password aren’t working, you may get one of these error messages:
We didn’t find any matched account. Try another account to log in again.
OR
Phone number and password do not match. If problem persists, reset password or view information on login issue.
To resolve this issue, check that your email, phone number, and password are correct.
Account not activated
When you first sign in to AT&T Office@Hand, you may receive this message:
Your account has not been confirmed. Activate your account by clicking the link in your activation email or contact customer support.
When your organization signed you up for AT&T Office@Hand, you should have received a welcome email from officeathand@ringcentral.biz. That email contains a link you can use to set up your account. Use your email search function to try to locate it.
If you find it, click the activation link, then follow the prompts to set up your account.
If you haven’t received the email, contact your company admin to ask them to send you an activation email.
If you’re an admin and haven’t received the email, contact AT&T Office@Hand Support to request an activation email. From the email, click the activation link, then follow the prompts to set up your account.
Account disabled
Account is disabled error message
If you see “Access to this account is disabled” it may be because of:
- Multiple unsuccessful sign-in attempts
- Account validation issues
- Conflicting email addresses
- Payment issues
- An account that’s been disabled by an admin
If you get this error message, contact your company admin.
Locked out of your account
You may be locked out of your account if you attempt too many incorrect logins or because you can’t access your authentication app. To fix the issue:
Wait for the lock on your account to expire, then try signing in again with the correct sign-in info.
NOTE: By default, your account will be locked for one hour. Your company admin can contact AT&T Office@Hand Support to change the lock time.
If you receive an error message that says your email address, phone number, or password is incorrect, contact your company admin to update your sign-in info.
If you can’t access your authentication app, contact an admin or AT&T Office@Hand Support.
Account Validation issues
Account Validation is a two-step account verification feature that requires a user to enter a security code when logging in to their AT&T Office@Hand account for the first time on a new computer or a new browser. The two-step verification process generates an email or text message with a security code. If you receive an error message when using two-step verification, there may be a problem with how your company admin has set up your account, reach out to your company admin.
Key Words: AT&T Office@Hand, Online Account, logging in issues, logging in errors, unable to sign in, browser not supported, sign in error, account not activated, account disabled, account locked out, account validation
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