Transitioning to the AT&T Office@Hand Mobile App – Announcement Email Templates
Article #34129

Admin Email (Non-legacy):
Email List: All Admins
Subject: Important: New AT&T Office@Hand Mobile App Launching in April

Dear AT&T Office@Hand Administrator,

Your AT&T Office@Hand mobile application is being upgraded to a new version, which is launching in April 2020. Our updated mobile app will consolidate features across our two existing apps—allowing your users to place calls and join video conferences in one single app.

What’s changing:

• Calling: Your existing calling features will be available under the ‘phone’ tab. We’re also adding new calling features including warm transfer and three-way calling.
• Meetings: A new ‘video’ tab will be added that includes all features from the standalone AT&T Office@Hand Meetings app, plus the ability to ‘call me’ when joining a meeting. The standalone AT&T Office@Hand Meetings app will no longer be required and can be uninstalled.
• Fax: Fax functionality will be available under the ‘call’ tab. We are removing a little-used ‘documents’ section for storing unsent faxes. Faxes can still be uploaded directly. Please remove any documents you need access to before updating to the new app in April 2020.

Next steps:

• Start communicating to your users now, so they are prepared for the update in April.
• You and your users will be invited to download the latest versions of the mobile app in April 2020. Users will need to re-login to the app after updating. Please ensure users check call settings for WIFI/data/carrier calling to ensure it aligns with their needs.
• In a few months, there will be a mandatory migration for any users who have not updated.

We will provide additional communication to you and your existing mobile app users when the new app becomes available for download.

User Email (Non-legacy):
Email List: Only mobile app users
Subject: Important: New AT&T Office@Hand Mobile App Launching in April

Dear AT&T Office@Hand Mobile User,

Your AT&T Office@Hand mobile application is being upgraded to a new version, which is launching in April 2020. Our updated mobile app will consolidate features across our two existing apps—allowing your users to place calls and join video conferences in one single app.

What’s changing:

• Calling: Your existing calling features will be available under the ‘phone’ tab. We’re also adding new calling features including warm transfer, three-way calling, and Siri support.
• Meetings: A new ‘video’ tab will be added that includes all features from the standalone AT&T Office@Hand Meetings app, plus the ability to ‘call me’ when joining a meeting. The standalone AT&T Office@Hand Meetings app will no longer be required and can be uninstalled.
• Fax: Fax functionality will be available under the ‘call’ tab. We are removing a little-used ‘documents’ section for storing unsent faxes. Faxes can still be uploaded directly. Please remove any documents you need access to before updating to the new app in April 2020.

Next steps:

• If your mobile app settings are set to ‘auto-update’, you will receive the new app immediately when it’s available. You can start using the app right away, with the same login credentials and same calling functionality.
• If your mobile app settings are set to ‘manual-update’, you will be invited to download the latest versions of the mobile in April 2020. In a few months there will be a mandatory migration for any users who have not updated.
• You will need to re-login to your app after updating. Please ensure to check call settings for WIFI/data/carrier calling to ensure it aligns with your needs.

We will provide additional communication to you and your existing mobile app users when the new app becomes available for download.

Sincerely,

The Office@Hand Team

Admin Email (Legacy):
Subject: Important: New AT&T Office@Hand Mobile App Launching in April

Dear AT&T Office@Hand Administrator,

Your AT&T Office@Hand mobile application is being upgraded to a new version, which is launching in April 2020.

What’s changing:

• Calling: Your existing calling features will be available under the ‘call’ tab. We’re also adding new calling features including warm transfer, three-way calling, and Siri support.
• Fax: Fax functionality will be available under the ‘call’ tab. We are removing a little-used ‘documents’ section for storing unsent faxes. Faxes can still be uploaded directly. Please remove any documents you need access to before updating to the new app in April 2020.
• Meetings: The new mobile app can also support video conferencing. Your current AT&T Office@Hand plan does not include video conferencing and would require an upgrade to Office@Hand Standard, Premium, or Enterprise editions. Contact your AT&T Sales Representative for details.

Next steps:

• Start communicating to your users now, so they are prepared for the update in April.
• You and your users will be invited to download the latest versions of the mobile app in April 2020. Users will need to re-login to the app after updating. Please ensure users check call settings for WIFI/data/carrier calling to ensure it aligns with their needs.
• In a few months, there will be a mandatory migration for any users who have not updated.
  We will provide additional communication to you and your existing mobile app users when the new app becomes available for download.

Sincerely,

The Office@Hand Team

User Email (Legacy):
Subject: Important: New AT&T Office@Hand Mobile App Launching in April
Email List: Only mobile app users

Dear AT&T Office@Hand Mobile User,

Your AT&T Office@Hand mobile application is being upgraded to a new version, which is launching in April 2020. Our updated mobile app will consolidate features across our two existing apps—allowing your users to place calls and join video conferences in one single app.

What’s changing:

• Calling: Your existing calling features will be available under the ‘call’ tab. We’re also adding new calling features including warm transfer, three-way calling, and Siri support.
• Fax: Fax functionality will be available under the ‘call’ tab. We are removing a little-used ‘documents’ section for storing unsent faxes. Faxes can still be uploaded directly. Please remove any documents you need access to before updating to the new app in April 2020.
• Meetings: The new mobile app can also support video conferencing. Your current AT&T Office@Hand plan does not include video conferencing and would require an upgrade to Office@Hand Standard, Premium, or Enterprise editions. Contact your administrator for details.

Next steps:

• If your mobile app settings are set to ‘auto-update’, you will receive the new app immediately when it’s available. You can start using the app right away, with the same login credentials and same calling functionality.
• If your mobile app settings are set to ‘manual-update’, you will be invited to download the latest versions of the mobile in April 2020. In a few months there will be a mandatory migration for any users who have not updated.
• You will need to re-login to your app after updating. Please ensure to check call settings for WIFI/data/carrier calling to ensure it aligns with your needs.

We will be sending you more information including links to download the new apps when they become available. Please reach out to your Office@Hand administrator for more information.

Sincerely,

The Office@Hand Team