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Transferring a Call in the AT&T Office@Hand Mobile
Article #95095

This article provides information on how to transfer calls in the AT&T Office@Hand Mobile.

You can transfer a live call to any number. When transferring a call, you have three options:

  1. Before transferring, you can contact the call recipient. This is known as warm or consultative transfer.
  2. You can transfer the call without speaking to the call recipient. This is known as a cold transfer.
  3. You can transfer a call directly to someone’s voicemail.

Warm-transferring a call

  1. While on a live call, tap the three-dot More icon.

    While on a live call, tap the three-dot More icon.

  2. Tap Transfer.

    Tap Transfer.

  3. Enter a name or number in the Search field, select a contact from the list, or tap the dialpad icon (iOS: top right corner; Android: bottom right corner). Then enter a number.
  4. Tap Ask first.

    Tap Ask first.

  5. Once you’ve spoken to the call recipient, tap the Complete transfer button at the bottom of the dial window.
    • You can speak to all parties before completing the transfer. While on a call, tap the name of the person on hold to switch to that call. This will put the other caller on hold until you switch back.

      You can speak to all parties before completing the transfer.

      In a warm transfer, you’ll see the caller ID of the original caller.

Cold-transferring a call

  1. While on a live call, tap the three-dot More icon.
  2. Tap Transfer.
  3. Enter a name or number in the Search field, select a contact from the list, or tap the dialpad icon (iOS: top right corner; Android: bottom right corner). Then enter a number.
  4. Tap Transfer now.

    Tap Transfer now.

Transferring a call to voicemail

  1. While on a live call, tap the three-dot More icon.
  2. Tap Transfer.
  3. Enter a name or number in the Search field, select a contact from the list, or tap the dialpad icon (iOS: top right corner; Android: bottom right corner). Then enter a number.
  4. Tap To voicemail to send the call directly to the selected person’s voicemail.

    Tap To voicemail to send the call directly to the selected person’s voicemail.

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