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Setup Partially Complete Error Message During Initial Sync on Microsoft Teams | AT&T Office@Hand
Article #73326

This article provides instructions on how to resolve the Setup partially complete error message during initial sync on AT&T Office@Hand Cloud PBX for Microsoft Teams.

Issue

During the initial sync on Microsoft Teams, this error message will show: Setup partially complete, sync again in 2 minutes. Office 365 is not ready.

Setup partially complete, sync again in 2 minutes. Office 365 is not ready.

Affected Environments

Microsoft Teams

Cause

The most common reason for this message is that the setup process cannot find specified Gateway and this message will show in the Sync Log. It means that the platform can see the domain is voice activated, but PSTN gateways are not visible yet when setting the voice routes.

The primary cause is that the change is not propagating readily through the Microsoft infrastructure. This situation happens from time to time and may take a few hours to complete.

Resolution

Come back later and click the Sync Now button again. If this error is not resolved within 24 hours, the issue may need to be escalated to Microsoft.

If you’ve waited 24 hours, and it’s still not fixed

This is a delay on Microsoft’s side, but as it’s been more than 24 hours you should log it with the support service of Microsoft 365.

  • To do this, log in to the Microsoft 365 admin portal at https://www.office.com/
  • Go to the Admin icon
  • On the left hand side menu bar select Show All and the Support option will show,
  • Create a support request

Subject: Issue using Skype for Business Powershell to set up Teams Direct Routing. Error: Cannot find specified Gateway

  • This is the information they will need to log:
  • This is an issue using Skype for Business Powershell to set up Teams Direct Routing.
  • The environment is multi-tenant, so the PSTN Gateways are defined on the carrier tenant and not in the customer tenant.
  • The PSTN Gateways listed below are domains on the customer tenant that have been validated and appear in the ‘DomainUrlMap’ property of ‘Get-CsTenant’.

The command that is failing is:

New-CsOnlineVoiceRoute -Name “RingCentralForTeams-USE” -OnlinePstnGatewayList xxxxxxxxxxxx.XXXXXXXX.cloudpbx.ringcentral.com -OnlinePstnUsages RingCentralForTeams-USE -Priority “0” -NumberPattern “.*”

Error:

Cannot find specified Gateway “xxxxxxxxxxxx.XXXXXXXX.cloudpbx.ringcentral.com”

NOTE: You will need to substitute the xxxxxxxxxxxx.XXXXXXXX fields with the specific text from your sync log

Key Words: AT&T Office@Hand Cloud PBX, Microsoft Teams, Setup partially complete, Office 365 is not ready, sync again in 2 minutes