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Setting your Work Schedule in the AT&T Office@Hand Desktop, Web, and Mobile
Article #95798

This article provides information for setting your work schedule for AT&T Office@Hand Desktop, Web and Mobile.

Your work schedule determines how incoming calls are handled. You can choose a 24/7 schedule that applies to all incoming calls or create a custom schedule to handle calls differently depending on the day and time.

Desktop and Web+

  1. Open the AT&T Office@Hand app on your desktop or web browser.
  2. Go to Settings > Phone in the left navigation bar.
  3. To the right of Call handling, click Edit.

    To the right of Call handling, click Edit.

  4. Click Edit schedule.

    Click Edit schedule.

  5. Choose your schedule type:
    • Always available (24/7): Sets up all incoming calls to be handled the same way 24 hours a day, seven days a week.
    • Specific work schedule: Allows you to set your work schedule. Then, you can set different call handling rules for calls that arrive during work hours and calls that arrive after hours.

      Choose your schedule type

  6. If you choose Specific work schedule:
    • Set the start and end times for each workday. On days you’re not available, select Closed from the dropdown list. If you’re available all day, select Open 24 hours.
    • To apply a start and end time across multiple days, click Apply to and choose Weekdays or All days.
  7. Choose your Time zone.

    Choose your Time zone.

  8. Click Save.

Mobile+

  1. Open the AT&T Offfice@Hand Mobile.
  2. Tap your profile picture in the top left corner.
  3. Tap Phone > Call handling. 

    Tap Phone > Call handling. 

  4. Tap Set schedule.

    Tap Set schedule.

  5. Choose your schedule type:
    • 24 hours: Sets up all incoming calls to be handled the same way 24 hours a day, seven days a week.
    • Custom schedule: Allows you to set your work schedule. Then, you can set different call handling rules for calls that arrive during work hours and calls that arrive after hours.
  6. If you choose Custom schedule:
    • Choose your From and To times to set your work hours for that day. On days you’re not available, turn off the Include [day] as a workday toggle.
    • Tap Apply these hours to weekdays or Apply these hours to all days to apply this schedule across multiple days.

      If you choose Custom schedule

  7. Choose your Time zone.

    Choose your Time zone.

    Any changes made to your schedule are saved automatically.

 

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