Setting your Presence in the AT&T Office@Hand Account
Article #90054

In the AT&T Office@Hand App, the presence indicator lets coworkers know your availability — specifically whether you’re available, busy, or offline — and tells you the same about them.

The circle icon at the bottom right of your profile picture indicates your availability. You can set some indicators manually, while others are set automatically. To promote greater accessibility for users with color vision deficiency, presence icons use colors and symbols to easily distinguish one another.

• Available: A green circle with a checkmark appears when you’re available to communicate. This indicator appears automatically once you sign in but can also be set manually.
• Do not disturb: A red circle with a horizontal line appears when you have turned off notifications for all AT&T Office@Hand apps. This indicator can only be set manually.
• Offline/invisible: An empty circle appears automatically when you’re offline, signed out of the app, or inactive for at least 15 minutes. If you’re signed into the app but prefer not to share your availability, you can manually select Invisible to display this same indicator.
• In a meeting/on a call: A solid red circle appears automatically when you join a meeting or call.
  NOTE: If you set your presence indicator to Invisible, it won’t change when you join a meeting or call.

Presence indicators in the Admin Portal

The Admin Portal includes two availability options:

• Available: A green circle appears when you’re available to communicate. This indicator appears automatically once you sign in but can also be set manually.
• Do not disturb: A red circle with a horizontal line appears when you’ve turned off notifications for all AT&T Office@Hand apps. This indicator can only be set manually.

Setting your presence indicator

1. Go to the Admin Portal and sign in.
2. At the top right, click your profile icon.
3. In the dropdown, click your current availability, then select Available or Do not disturb.

   

NOTE: Any change to your availability in the Admin Portal overrides your availability in all open AT&T Office@Hand apps linked to your account. For example, if you’ve set your presence indicator as Do not disturb in the desktop or mobile app then sign in to the Admin Portal as Available, users will see you as Available in the apps as well.

In the AT&T Office@Hand App, the presence indicator lets coworkers know your availability — specifically whether you’re available, busy, or offline — and tells you the same about them.

The circle icon at the bottom right of your profile picture indicates your availability. You can set some indicators manually, while others are set automatically. To promote greater accessibility for users with color vision deficiency, presence icons use colors and symbols to easily distinguish one another.

• Available: A green circle with a checkmark appears when you’re available to communicate. This indicator appears automatically once you sign in but can also be set manually.
• Do not disturb: A red circle with a horizontal line appears when you have turned off notifications for all AT&T Office@Hand apps. This indicator can only be set manually.
• Offline/invisible: An empty circle appears automatically when you’re offline, signed out of the app, or inactive for at least 15 minutes. If you’re signed into the app but prefer not to share your availability, you can manually select Invisible to display this same indicator.
• In a meeting/on a call: A solid red circle appears automatically when you join a meeting or call.
  NOTE: If you set your presence indicator to Invisible, it won’t change when you join a meeting or call.

Setting your presence indicator

1. Click your profile picture at the top left of the AT&T Office@Hand App on your desktop or web browser.
2. Hover your cursor over your current availability.
3. Select Available, Do not disturb, or Invisible from the menu.

Once you’ve selected a presence indicator, the menu will close, and the appropriate circle icon will be visible at the bottom right of your profile picture. Anyone in your AT&T Office@Hand network will see your availability.

NOTE: Any change to your availability in one AT&T Office@Hand App overrides your availability in another. For example, if you’ve set your presence indicator to Do not disturb in the desktop app then sign in to the mobile app as Available, users will see you as Available in both apps.

Syncing your presence with your calendars

You can sync your presence indicator with your calendars to display In a meeting whenever you have a meeting scheduled in one of your connected calendars.

1. In the left navigation bar of the AT&T Office@Hand App on your desktop or web browser, go to Settings > Calendars and contacts.
2. Connect your Microsoft 365, Google, and/or Apple calendar.

   

In the AT&T Office@Hand App, the presence indicator lets coworkers know your availability — specifically whether you’re available, busy, or offline — and tells you the same about them.

The circle icon at the bottom right of your profile picture indicates your availability. You can set some indicators manually, while others are set automatically. To promote greater accessibility for users with color vision deficiency, presence icons use colors and symbols to easily distinguish one another.

• Available: A green circle with a checkmark appears when you’re available to communicate. This indicator appears automatically once you sign in but can also be set manually.
• Do not disturb: A red circle with a horizontal line appears when you have turned off notifications for all AT&T Office@Hand apps. This indicator can only be set manually.
• Offline/invisible: An empty circle appears automatically when you’re offline, signed out of the app, or inactive for at least 15 minutes. If you’re signed into the app but prefer not to share your availability, you can manually select Invisible to display this same indicator.
• In a meeting/on a call: A solid red circle appears automatically when you join a meeting or call.
  NOTE: If you set your presence indicator to Invisible, it won’t change when you join a meeting or call.

Setting your presence indicator

1. Tap your profile picture at the top left of the AT&T Office@Hand Mobile.
2. Tap your current availability, located under your profile picture.
3. Select Available, Do not disturb, or Invisible.

Once you’ve selected a presence indicator, the appropriate circle icon will be visible at the bottom right of your profile picture. Anyone in your AT&T Office@Hand network will see your availability.

NOTE: Any change to your availability in one AT&T Office@Hand App overrides your availability in another. For example, if you’ve set your presence indicator to Do not disturb in the desktop app then sign in to the mobile app as Available, users will see you as Available in both apps.

Syncing your presence with your calendars

You can sync your presence indicator with your calendars to display In a meeting whenever you have a meeting scheduled in one of your connected calendars.

1. Tap your profile picture at the top left of the AT&T Office@Hand Mobile.
2. Tap Connected accounts.
3. Connect your Microsoft 365, Google, and/or Apple calendar.