Setting Up Your Voicemail Greeting in the AT&T Office@Hand Desktop and Online Account
Article #85116

Setting your own voicemail greeting

1. Go to the Admin Portal and sign in. If you’re an admin, click Admin Portal > My Extension in the top right.

   

2. Click Settings in the top menu.
3. Select Call Handling.

   

4. Under Work Hours, scroll down to Missed Calls. From the dropdown list, select Send to voicemail.
5. Click Set voicemail greeting for work hours.
6. Click Play to listen to your current greeting.
7. Click Edit if you want to record a custom greeting.

   

8. If you want to remove your custom greeting and use the default greeting, click Edit, then select Default.

   

9. By default, voicemails are saved in your voicemail box. To save your voicemails in a different voicemail box, select Specific Extension under Select voicemail box and choose from the list of extensions.
10. Click Save.

Setting a voicemail greeting for someone else

1. Go to the Admin Portal and sign in.
2. Go to Users > Users with Extensions.
3. Click on the user’s name. (Don’t check the box next to the user’s name).
4. Select Call Handling.

   

5. Under Work hours, scroll down to Missed calls, then select Send to voicemail from the dropdown.
6. Click Set voicemail greeting for work hours.
7. Click Play to listen to your current greeting.
8. Click Edit if you want to record a custom greeting.

   

9. If you want to remove your custom greeting and use the default greeting, click Edit, then select Default.
10. By default, voicemails are saved in the user’s voicemail box. To save their voicemails in a different voicemail box, select Specific Extension under Select voicemail box and choose from the list of extensions.
11. Click Save.

1. Open the AT&T Office@Hand App on your desktop or web browser.
2. Go to Settings > Phone in the left navigation bar.
3. Next to Voicemail, click Edit.

   

4. By default, your voicemail greeting will apply 24/7. If you want different greetings for Work hours and After hours, click Edit schedule.
5. Click Play to listen to your current greeting.
6. Click Edit if you want to record a custom greeting.

   

7. If you want to erase your custom greeting and use the default greeting, click Reset to default.
8. Click Save.