Set up the Call Handling & Forwarding settings for AT&T Office@Hand Wireless & Wireless Integrated for AT&T Office@Hand
Article #3294

This article provides information on how to set incoming calls for users.

Users and administrators can configure where to receive incoming calls on the AT&T Office@Hand Wireless and Wireless Integrated for AT&T Office@Hand online account. Calls can be forwarded to multiple endpoints where you want to answer them. Extensions can forward incoming calls to their Desktop & Mobile App, Deskphone, or a third party phone number.

1. Log in to your AT&T Office@Hand Wireless & Wireless Integrated for AT&T Office@Hand account.
2. Follow the steps below depending on your access profile:
   • Admin – Go to the Admin Profile > User > User list > Users With Extensions, then select the user extension to modify.
   • User – Go to Settings.
3. Click Call Handling & Forwarding.
4. See Setting up the Call Handling and Forwarding to customize the Call Handling and Forwarding settings.

Setting up the Call Handling and Forwarding

After clicking on Call Handling and Forwarding, select the tab that you want to configure.

User Hours
After Hours
Custom Rules
Settings

User Hours

Decide how you want your calls answered during User Hours.

1. Incoming calls forward in this order –
   • Sequentially – For Call Forwarding, once you add forwarding numbers, these numbers will ring one at a time, in order of priority.
   • Simultaneously – For Call Forwarding, once you add forwarding numbers for Home, Mobile, and Work numbers, you can set these numbers to ring at the same time by choosing Simultaneously.
2. Create Ring Group – Use this feature to group numbers and allow them to ring at the same time. Check the box beside the numbers you want to select and click Create Ring Group. Click Ungroup to ungroup the numbers.
3. Add Call Forwarding Phone – Click this button to add another phone number.
4. Forward to Other’s Phones – Click the kebab button beside “Add Call Forwarding Phone” to open this option and select from a list of other user’s numbers.
5. Call Forward for Unreachable Phone – This option when enabled will allow calls to be forwarded when the user extension phone is unreachable. Please Note if you have call forwarding to any PSTN number this option will not be usable.

After Hours

Decide how you want your calls answered during After Hours.

Note: If you want to configure your User and After Hours schedule, go to Setting the Hours of Operation.

Send Callers directly to voicemail

Select if you want calls to go directly to your voicemail.

Play announcement and disconnect

Select if you want to play a recorded greeting, then immediately hang up.

Forward Calls

Select if you want to forward the call to multiple phone numbers in a specific order and have your greeting settings apply.

Unconditional Forwarding

Select if you want to forward the call to a different phone number without having to go through your greeting settings. This option is good when you want the call to go directly to your personal voicemail when you don’t pick-up.

Custom Rules

You can create custom rules for special routing during holidays or specific times of the day (e.g. lunch break) or for special callers.

Add Rule – Click button to add a custom answering rule.
Apply Template – Click button to open a list of your templates. Changes from a selected template will be reflected in the user’s overall settings.

Settings

You can configure your Incoming Call Information and Call Flip settings.

See Office@Hand: Using the Call Flip Feature and Office@Hand: Editing an Extension’s Call Information via Web, to learn more.

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