Setting up Multi-Factor Authentication as User in the AT&T Office@Hand Online Account | #96841

Mutli-factor authentication (MFA) is a security protocol that reduces the possibility of fraud and compromised accounts. When a super admin requires MFA for all users, users will then complete MFA registration upon their next login to any AT&T Office@Hand App or to the Admin Portal.

Users can set up multi-factor authentication in any AT&T Office@Hand App or in the AT&T Office@Hand Admin Portal.

NOTE: Before you begin this process, you’ll need to install one of these authenticator apps on your mobile device:

• Google Authenticator
• Microsoft Authenticator
• Okta Verify

Setting up multi-factor authentication in AT&T Office@Hand apps

If your admin enabled MFA for your account, you’ll be logged out of all AT&T Office@Hand apps and will need to follow the steps below.

• Sign in to the AT&T Office@Hand Desktop, Web, or Mobile.
• Using the authenticator app on your smartphone, scan the QR code that appears on the AT&T Office@Hand login screen.
• Enter the code from the authenticator app to the AT&T Office@Hand login prompt.
• Click Verify.

Setting up multi-factor authentication in the AT&T Office@Hand Admin Portal

1. Go to the Admin Portal and sign in.
2. In the top menu, click Settings.
3. Click User Details > Security.
4. Under Two-factor authentication, click Edit.

   

5. In the popup window, enter your current password, then click Continue.
6. Click Set up.

   

7. Scan the QR code with your mobile device’s authenticator app.
8. Click Next.

   

9. In the Verify device tab, enter your authenticator app’s verification code into the spaces provided, then click Verify.

   

You’ll receive an email with instructions on setting up two-factor authentication.

Key Words: AT&T Office@Hand, Multi-Factor Authentication, MFA, Admin Portal, Online Account, Users

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