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Setting up and Managing ATAs and other Multi-User Devices | AT&T Office@Hand

Article # 97403

This article provides information on how to configure ATAs and other Multi-user devices in the AT&T Office@Hand Online Account.

 

Analog telephone adaptors (ATAs) are multi-user devices used to connect standard analog telephones to a digital telephone system. They can be set up with multiple DigitalLines. As an admin, you can set up multiple users with a single ATA, allowing you to quickly and efficiently provision your workforce.

NOTE: Make sure you have the appropriate licenses in your license inventory to proceed.

AT&T Office@Hand supports a collection of high-density ATAs from Audiocodes, including MediaPack 504, MediaPack 508, and MediaPack 124.

 

Limitations

  • To receive support from AT&T Office@Hand, you must set up your ATA using assisted setup.
  • Only voice calls and fax are supported.
  • Only analog phones are supported. VoIP phones are not supported.
  • Supported countries include Canada, Puerto Rico, the United Kingdom, and the United States.
  • Limited Extensions are not supported.

 

Adding a multi-user device

Before you can set up your device to work with AT&T Office@Hand, you’ll need to add it to AT&T Office@Hand’s Admin Portal.

  1. Sign in to the Admin Portal.
  2. Click the Phone System tab.
  3. In the left-hand navigation bar, click Phones & Devices.
  4. Select Multi-user Devices.
  5. You’ll see a list of your existing multi-user devices. Click Add Multi–user Device.

    Image of steps 2 through 5.

  6. In the Select Location tab, select your country.
  7. Click the Select Devices tab. Under Existing Multi-user Devices, enter the number of devices you want to add.

    Image of steps 6 and 7.

  8. In the Sites tab, choose the site you want to assign the device to from the dropdown.
  9. Click Next. Your device will now appear in the list of multi-user devices.

 

Setting up a multi-user device

After you’ve added your multi-user device, configure it to work with AT&T Office@Hand.

  1. In the Admin Portal, click the device you just added in the Phone System tab.
  2. Click Set Up and Provision.
  3. In the Select Device tab, start typing your model and select it from the list. Click Next.
  4. In the Provisioning tab, you’ll see instructions for the device itself, and for locating your device’s MAC address. Scroll down to enter your MAC address, and click Next.

NOTE: For instructions on setting up an Audiocodes ATA, go to Setting up Audiocodes analog telephone adapters (ATAs).

 

Assigning a multi-user device to users

Follow these steps to assign a multi-user device to users.

  1. In the Admin Portal, go to the Overview tab.
  2. At the bottom of the page, click Set Up and Assign.
  3. In the Select Assignees tab, select the users.
  4. In the Configure Phone tab, give the phone a nickname, if desired.
  5. In the Select Number tab, choose a number from the Number Inventory or select New Number.
  6. In the Add Emergency Response Location tab, add a location for the device. It will be the default emergency location for all the assigned ports.
  7. In the Confirm tab, check the price is correct, then click Done. In the Ports tab that appears in the left-hand panel, you can adjust bandwidth settings.

 

Reassigning users to other ports

Follow these steps to reassign users to other ports in your multi-user device:

  1. Sign in to the Admin Portal.
  2. Click the Phone System tab.
  3. In the left-hand navigation bar, click Phones & Devices.
  4. Select Multi-user Devices.
  5. Select the multi-user device you want to reassign from the list.
  6. Go to the Ports tab on the left-hand menu. You’ll see a list of users and their assigned port numbers.
  7. Drag and drop the user you want to reassign to another port.
    NOTE: The Port Name will still register as the original port number (for example, Device Name – port 6) when you move it from Port 6 to another port.
  8. Click Save.

 

Alternatively, follow these steps to reassign the device from the Users menu:

  1. Sign in to the Admin Portal.
  2. Under the Users tab, click Users with Extensions.
  3. Select the user you want to reassign, then click Devices & Numbers.
  4. Select the phone associated with the multi-user device (for example, WilsonCo MP508 port 2).
  5. Under Actions, click the three-dot More icon.
  6. Click Change Port.
  7. Locate the user you want to reassign, then drag and drop the user to another port.
    NOTE: The Port Name will still register as the original port number (for example, Device Name – port 6”) when you move it from Port 6 to another port.
  8. Click Save.

 

Removing users from a multi-user device

Follow these steps to unassign users from your multi-user device:

  1. Sign in to the Admin Portal.
  2. Click the Phone System tab.
  3. In the left-hand navigation bar, click Phones & Devices.
  4. Select Multi-user Devices.
  5. Select the multi-user device you want to remove from the list.
  6. Go to the Ports tab on the left-hand menu. You’ll see a list of users and their assigned port numbers.
  7. Locate the user you wish to unassign. Under Actions, click the three-dot More icon.
  8. Click Unassign. The user will be removed from your account and the license will be placed back into your inventory for future use.
  9. Follow the instructions in the Delete Line window.
  10. Click Confirm.

 

Deleting a multi-user device

Follow these steps to delete a multi-user device:

  1. Sign in to the Admin Portal.
  2. Click the Phone System tab.
  3. In the left-hand navigation bar, click Phones & Devices.
  4. Select Multi-user Devices.
  5. Select the multi-user device you want to delete from the list.
  6. Click Delete.
    NOTE: All the users assigned to this device must be removed before the device can be deleted.

 

Adding emergency addresses to ports

Follow these steps to assign user-based emergency addresses for the users in your multi-user device:

  1. Sign in to the Admin Portal.
  2. Click the Phone System tab.
  3. In the left-hand navigation bar, click Phones & Devices.
  4. Select Multi-user Devices, then click the multi-user device.
  5. Go to the Ports tab on the left-hand menu. You’ll see a list of users and their assigned port numbers.
  6. Check the boxes next to the users you want to update.
  7. Click Change Emergency Address.
  8. From the dropdown, select the Emergency Response Location for the selected users.
    NOTE: To add a new Emergency Response Location, click New.
  9. Click Apply.

 

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