Setting and Updating your Emergency Response Location in AT&T Office@Hand Desktop and Web
Article #81569

This article provides information on how to update the emergency address in the AT&T Office@Hand Desktop and Web.

Setting and updating your Emergency response location (ERL) lets responders locate you in the event of an emergency.

You’ll enter your ERL when you first create your AT&T Office@Hand account during Express Setup, but you can and should re-enter it anytime you’re working from a new location. There are two ways to do this in the AT&T Office@Hand App on your desktop or browser.

Respond to a prompt to update your ERL

The AT&T Office@Hand app uses location awareness to detect when you’re working from a new location. The first time you visit a location, the app will prompt you to update your ERL. When you see the prompt, enter your current working address.

Update your ERL manually

1. In the left navigation bar, go to Settings > Phone.
2. Scroll down to Emergency response location, then click Manage.
3. In the popup window, do one of the following:
   • To use one of your company’s predetermined locations as your ERL, click the dropdown under Select an emergency location. Click Confirm location.
   • To use a new ERL, click Add. In the popup window, fill out all required fields, then click Save.
     You can add up to 20 ERLs.
   • To choose from your saved locations, or to add a new ERL to your saved locations, click Manage emergency locations. In the popup window, search for a location or click Add to add a new one. You can add up to 20 ERLs.

NOTES:

• Before setting your ERL, AT&T Office@Hand must turn on location awareness for your organization.

  Learn more about AT&T Office@Hand’s location awareness policies and Emergency Services Policy.

• You can only set and update your ERL in the AT&T Office@Hand Desktop and Web, not in the AT&T Office@Hand Mobile. If you contact emergency services from a mobile device, responders will learn your current location from your service provider.
• If you’re an admin, you can update your company’s ERLs in the AT&T Office@Hand Admin Portal.

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