Send Text Messages via AT&T Office@Hand Mobile App
Article #42248

This article provides instructions on how to send an SMS or a text message using the AT&T Office@Hand App for mobile devices.

How to Send an SMS or Text on Office@Hand App for iOS

1. Launch the Office@Hand App for iOS.
2. Tap on Phone > Text.
3. Tap the Plus (+) button, then tap New Text.
4. Enter the contact’s name or phone number.
5. Tap the drop-down arrow to select the number you want to send from.
6. Compose your SMS or Text.
7. Tap Send.

How to Send an SMS or Text on Office@Hand App for Android

1. Launch the Office@Hand app for Android.
2. Tap Phone > Text. You can see the SMS or texts you have received.
3. Tap the message icon on the lower-right corner of the screen to create a new message.
4. Enter the contact’s name or phone number.
5. Tap the number you want to send from.
6. Compose your SMS or Text.
7. Tap Send.

This section provides instructions on how to send bulk text messages using AT&T Office@Hand for iOS and Android.

The Bulk Text Message feature of Office@Hand Mobile allows you to send text messages individually to many recipients at once. This feature switches from sending messages to a group into sending messages individually up to 50 recipients per batch.

Send Bulk Messages in Office@Hand for Android devices

1. Launch you’re AT&T Office@Hand Mobile app.
2. Tap Phone.
3. Tap Text > New Text icon on the lower right corner of your screen.
4. On the To field, enter the names to search contacts or enter contact numbers of your message recipients.
5. Toggle switch on to enable the Send Text individually.
6. Compose your message and tap Send.

Send Bulk Messages in Office@Hand for iOS devices

1. Launch your AT&T Office@Hand Mobile app.
2. Tap Phone > Text.
3. Tap the Plus (+) sign icon located at the upper right corner of your screen.
4. On the To field, enter the names or contact numbers of your message recipients.
5. Toggle switch on to enable the Send Text individually.
6. Compose your message and tap Send.

This section provides instructions on how to send text messages to call queues using AT&T Office@Hand for iOS and Android.

The Internal Message support on AT&T Office@Hand for Android and iOS devices allows the user to send messages to call queues and other extensions that cannot receive SMS texts, like announcement-only extensions, message-only extensions and virtual extensions.

How to send text messages to call queues using Office@Hand for Android devices

1. Launch and log in to the AT&T Office@Hand app.
2. Tap Phone > Text.
3. Tap on the New Text icon at the lower right corner of your screen.
4. On the Search texts box, enter the name of the call queue group and tap to select from search results.
5. Compose your message on the space provided and tap Send.

How to send text messages to call queues using Office@Hand for iOS devices

1. Launch and log in to the Office@Hand app.
2. Tap Phone > Text.
3. Tap on the Plus sign (+) icon at the upper right corner of your screen.
4. On the Search texts box, enter the name of the call queue group and tap to select from search results.
5. Compose your message on the space provided and tap Send.

This section provides instructions on how to send a group text messages from your Office@Hand mobile app.

Limitations

• Available for users that have text message permission.
• Maximum 10 recipients in a single group text message.
• No Siri support to send group text message

Send Group Text Messages with Office@Hand Mobile

1. Tap the Phone icon > Text, then tap the Message icon on the lower right.
2. Search a contact by typing their name or entering their number.
3. Compose your message and then press the Send icon.