AT&T Office@Hand

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Send Text Messages via AT&T Office@Hand Mobile App
Article #42248

Send Bulk Text Messages
Send Text Messages to Call Queues
Send Group Text Messages

Send Bulk Text Messages

This section provides instructions on how to send bulk text messages using AT&T Office@Hand for iOS and Android.

The Bulk Text Message feature of Office@Hand Mobile allows you to send text messages individually to many recipients at once. This feature switches from sending messages to a group into sending messages individually up to 50 recipients per batch.

Send Bulk Messages in Office@Hand for Android devices

  1. Launch you’re AT&T Office@Hand Mobile app.
  2. Tap Phone.
  3. Tap Text > New Text icon on the lower right corner of your screen.
  4. On the To field, enter the names to search contacts or enter contact numbers of your message recipients.
  5. Toggle switch on to enable the Send Text individually.
  6. Compose your message and tap Send.

Send Bulk Messages in Office@Hand for iOS devices

  1. Launch your AT&T Office@Hand Mobile app.
  2. Tap Phone > Text.
  3. Tap the Plus (+) sign icon located at the upper right corner of your screen.
  4. On the To field, enter the names or contact numbers of your message recipients.
  5. Toggle switch on to enable the Send Text individually.
  6. Compose your message and tap Send.

Send Text Messages to Call Queues

This section provides instructions on how to send text messages to call queues using AT&T Office@Hand for iOS and Android.

The Internal Message support on AT&T Office@Hand for Android and iOS devices allows the user to send messages to call queues and other extensions that cannot receive SMS texts, like announcement-only extensions, message-only extensions and virtual extensions.

How to send text messages to call queues using Office@Hand for Android devices

  1. Launch and log in to the AT&T Office@Hand app.
  2. Tap Phone > Text.
  3. Tap on the New Text icon at the lower right corner of your screen.
  4. On the Search texts box, enter the name of the call queue group and tap to select from search results.
  5. Compose your message on the space provided and tap Send.

How to send text messages to call queues using Office@Hand for iOS devices

  1. Launch and log in to the Office@Hand app.
  2. Tap Phone > Text.
  3. Tap on the Plus sign (+) icon at the upper right corner of your screen.
  4. On the Search texts box, enter the name of the call queue group and tap to select from search results.
  5. Compose your message on the space provided and tap Send.

Send Group Text Messages

This section provides instructions on how to send a group text messages from your Office@Hand mobile app.

Limitations

  • Available for users that have text message permission.
  • Maximum 10 recipients in a single group text message.
  • No Siri support to send group text message

Send Group Text Messages with Office@Hand Mobile

  1. Tap the Phone icon > Text, then tap the Message icon on the lower right.
  2. Search a contact by typing their name or entering their number.
  3. Compose your message and then press the Send icon.

    Compose your message and then press the Send icon Compose your message and then press the Send icon

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