Running diagnostics on a SIM using the AT&T Control Center Web Portal

1. Click Devices.
2. The page defaults to the “Device List”.
3. In the box to the left of “Search”, enter the ICCID, customer name, Device Name, End Consumer ID, Customer, IMSI, Division, Company or Asset Type, and then click Search.
4. The SIM information populates.
5. Click the dropdown arrow below “Actions”, and then click Run Diagnostics.
6. The diagnostics run and display the results.
   Note: If there are any errors, a red check mark will be displayed on the left along with the reason for the error listed below the specific diagnostic.