Mobile app – Reset or Change Password | AT&T Office@Hand
Article #2973

How do I reset or change the User Password of an Extension on my AT&T Office@Hand mobile app?

Resetting or changing the Password, PIN or Security Question may be done using the AT&T Office@Hand mobile app. Click on the links below to know how to change another user or your own security settings.

Change your Password, PIN or Security Question as a User
Change Another User’s Password, PIN or Security Question as an Administrator
Reset your Password

Change your Password, PIN or Security Question

NOTE: If you are no longer able to log in to change your extension’s Security Settings, you can have your account Administrator change your password or click here for steps on how to reset your password.

1. Launch the AT&T Office@Hand mobile app.
2. Tap your profile picture to open My Profile.
3. Tap Extension Settings.
4. Tap User Info.
5. Tap User Password.
6. Enter your Current Password, and then your New Password, PIN or Security Question. Click this link to view the Password, PIN and Security Question Requirements.
7. Tap Save to confirm your changes.

Change another User’s Password, PIN or Security Question

NOTE: You must be an account Administrator to perform the steps below.

1. Launch the AT&T Office@Hand mobile app.
2. Tap your profile picture to open My Profile.
3. Tap Phone System.
4. Tap Users, and then select the extension that you wish to modify.
5. Tap User Info.
6. Tap User Password.
7. Enter your Current Admin Password, and then the New Password, PIN or Security Question for the User. Click this link to view the Password, PIN and Security Question Requirements.
8. Tap Save to confirm the changes made for the User.

Reset your Password

If you are no longer able to log in to your AT&T Office@Hand account, follow the steps below to reset your password.

1. Launch the AT&T Office@Hand mobile app.
2. In the AT&T Office@Hand mobile app’s login screen, tap Forgot your password.
3. Enter your AT&T Office@Hand Phone Number, your Extension Number (required if you do not have a direct number), and the characters that will be provided by the system.
4. An email with instructions will be sent to the email saved on your extension’s information. You will need to access your Email and click on the password reset link to reset your password.

Password PIN and Security Question Requirements

Password Requirements
The new Password needs to follow the Password Criteria. This criteria allows your Password to be secure and less vulnerable to unauthorized access. Password should at least contain:

• One (1) letter
• One (1) number
• One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
• At least eight (8) characters with a maximum of 32 characters.

PIN Requirements
The PIN is used to verify your identity when checking your voicemail from a phone or in the automated attendant when contacting Customer Care. The new PIN must meet the following criteria:

• At least 6 numbers
• Maximum of 10 numbers
• No letters
• Non-sequential and Non-repeating

Security Question Requirements
The Security Question is used to verify your identity or account when you contact Support.

• Should have at least 5 characters.

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