AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Office@Hand VoIP Country Blocking Overview
Article #8168

VoIP calls are not available in certain countries to comply with VoIP restriction in their regions. To make calls, you can use the Ringout feature, for more information go to Using the RingOut feature on your Office@Hand online account.

Visual notification when VoIP calling is unavailable:

Desktop App

Image of Desktop app.

Mobile App


First image of iOS app2nd image of iOS app.


First image of Android app.Second image of Android app.

1. When I am in those countries which VoIP calls are restricted, can I still receive faxes and text messages?

Yes.  You can still receive and send fax and text messages. You can also use RingOut feature to make outbound calls within those countries.

2. Which countries block VoIP calls?

Currently Bahrain, China, Egypt, India, Indonesia, Iran, Kuwait, Mexico, North Korea, Pakistan, Philippines, Qatar, Saudi Arabia, Sudan, Syria, Thailand, Turkey, United Arab Emirates, and Vietnam are the countries/regions that block VoIP calls.