AT&T Office@Hand Setup Frequently Asked Questions
Article #2933

TABLE OF CONTENTS

1. Is there a setup fee?
2. How can I set up my AT&T Office@Hand service?
3. How do I activate my AT&T Office@Hand service?
4. How long does AT&T Office@Hand take to activate?
5. Can I set up my service in multiple locations?
6. Can I use my AT&T Office@Hand service on my smartphone?
7. Can I update or manage my AT&T Office@Hand service online?
8. How many users or lines should I include in my quote?
9. Are there any requirements upon initial setup?
10. What is the required bandwidth for my service?
11. Do I need special equipment or a router to make my service work?

1. Is there a setup fee?
   Yes. The setup fee is $49.99 per account activation.
2. How can I setup my AT&T Office@Hand service?
   When your IP phones arrive in 5-7 business days, you simply plug them in and can begin making outbound calls. Account Specialists are available to help you setup your system.
3. How do I activate my AT&T Office@Hand service?
   Once you’ve purchased AT&T Office@Hand, it’s instantly activated so you can immediately receive calls and customize your auto-receptionist, answering rules and virtual extensions from your online account.
4. How long does AT&T Office@Hand take to activate?
   Upon purchasing the service, it is immediately activated.
5. Can I setup my service in multiple locations?
   Yes. You can select either a toll-free or a local number as your main business number, and an auto-attendant system can route calls to multiple extensions. These extensions can be used in a single office or at many geographically dispersed locations.
   NOTE: Extensions can be configured to ring on an office line, a home phone, a mobile handset, or directly to voicemail, enabling flexibility and seamless connectivity with customers, suppliers, and employees.
6. Can I use my AT&T Office@Hand service on my smartphone?
   Yes. All AT&T Office@Hand customers can use the Mobile application at no additional cost. You can download the application for free from iTunes and Android Marketplace. The app provides access to your entire AT&T Office@Hand business phone system, including voicemails and faxes. It also allows you to use your AT&T Office@Hand numbers your caller ID when you make business calls from your iPhone, dials by extension and provides access to your entire company directory and much more.
7. Can I update or manage my AT&T Office@Hand service online?
   Yes. You can easily customize and update phone system settings through your online account. You can see your call activity, voicemails, and faxes at any time, from any computer. You can also update your company directory, auto-receptionist, and greetings instantly.
8. How many users or lines should I include in my quote?
   In a cloud-based VoIP phone system, lines and users are not defined the same way as they are in a traditional carrier or legacy PBX/key system. Traditionally, people think of “lines” as the number of incoming calls their business can handle simultaneously.
   The limitation of users or lines depends on your AT&T Office@Hand plan.
9. Are there any requirements upon initial setup?
   The following are the minimum system requirements for your Office@Hand service. for more information go to AT&T Office@Hand System Requirements.
   • Router with an internet connection
   • IP Phone
   • Online Account
   • Mobile App
   • Desktop App
   • Digital Line
   • Fax
   • Valid Credit Card – AT&T Office@Hand is a prepaid service and requires a valid credit card. Monthly fees will automatically be charged to the credit card. There is no invoicing option.
     Supported Browsers
   • Google Chrome: version 41 or higher.
   • Microsoft IE version 11 or higher.
   • Mozilla Firefox version 37 or higher.
   • Safari version 8 or higher.
     Supported Operating Systems
   • Windows 8 (32 and 64-bit)
   • Windows 7 (32 and 64-bit)
   • Windows Vista with SP1 or later
   • Windows XP with SP3 or later
   • Mac OS X with Mac OS 10.4.3/(Lion) or later
10. What is the required bandwidth for my service?
    It is recommended to use a high speed DSL, cable or fiber optic connection with an upload speed of 100kbps or greater per line. For more information, go to AT&T Office@Hand Network Requirements.
11. Do I need special equipment or a router to make my service work?
    No. AT&T Office@Hand will work with any high-speed, stable internet connects and requires a minimum of 100kbps of bandwidth per call. You need a router that will make the internet connection available to your phones/devices.

Key Words: Office@Hand, AT&T, setup process, frequently asked questions

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