AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Office@Hand Glossary of Terms
Article #5959

 Glossary of Terms  
Alphanumeric is a combination of alphabetic and numeric characters. This is used to provide better security to your Office@Hand online account.
 Assisted Provisioning   feature that allows you to set up your supported IP phone automatically through your Office@Hand online account
ATA Analog Telephone Adapter; An ATA usually takes the form of a small box with a power adapter. This allows you to use your regular Analog phone to place VOIP calls.
Auto-Receptionist an automated attendant or Virtual receptionist
Bandwidth Is a total volume that can be transferred across a given transmission line in a given period of time usually measured in bits per second.
Cable Modem A cable modem is a device that enables you to hook up your PC to a local cable TV line and receive data at about 1.5 Mbps.
Call Flip transfers live conversations from one device to another quickly and easily
Call Forwarding is an essential feature in any business phone system. It lets you take calls anywhere you are by routing them to the number that you are currently using.
Calling Credit Two things “Included Calling Credit and Purchased Calling Credit” Included Calling Credit is a Calling Credit from your Service Plan, Purchased Calling Credit is which you will buy for international calls.
CloudFax allows you to attach local files, as well as cloud files, from popular services, including Microsoft® Office® applications on your PC, Google Drive, Box and Dropbox.
CNAM also called the Caller ID Name.  This is used to identify the caller right before you answer the call.
 Conference  is a meeting of people who “confer” about a topic. In telecommunications, a “multi-party call”
 DHCP  Dynamic Host Control Protocol (DHCP) is a method for automating the assignment of IP addresses and other networking information.
 DigitalLine  Virtual line assigned to a an extension or device.
 Direct Number  Direct Inward Dialing function
 DSL  A Digital Subscriber Line is a fast continuously available internet connection that uses a phone line
 DSL modem  This is a piece of hardware required to get a high speed broadband service, it can give speeds up to 512Kbps downstream and 256Kbps upstream.
 Ethernet Cable  CAT5 Category 5 UTP Cable – used for connecting computer networks
 Extension/User  Seat for call forwarding and set up option
FaxOut Sending a fax straight from your online account means that you can fax from any location with Internet access. You can also fax from Outlook, your personal email account, your Call Controller tool, Windows applications, and straight from your AT&T Office@Hand Fax software.
Firewall A firewall is a piece of hardware or software program which protects a computer or network from attacks from intruders and hackers.
Groups previously called “Departments”. This function allows your extensions to be in call queue priority
International Calling Term used for dialing other countries or outside of your country.
IP Address is a numerical label assigned to each device (e.g., computer, printer) participating in a computer network that uses the Internet Protocol for communication.
IP Phone A VoIP phone or IP Phone uses Voice over IP (Voice over Internet Protocol – VoIP) technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN).
IP Phone Uses Voice over IP technologies allowing telephone calls to be made over an IP network such as the internet instead of the ordinary PSTN system. Calls can traverse the Internet, or a private IP Network such as that of a company.
IPCONFIG A utility that provides for querying, defining, and managing IP addresses within a network
LAN A local area network (LAN) is a computer network covering a small physical area, like a home, office, or small group of buildings, such as a school, or an airport
Local Number Used for domestic calling with Area code, Prefix and Phone number
Manual Provisioning Manual of process of preparing and equipping a network to allow it to provide (new) services to its users.
Modem A device that allows computers to exchange data over phone lines. It transmits digital data over telephone wires by modulating the data into an audio signal to send it and demodulating an audio signal into data to receive it.
Multi Line is a feature that allows multiple telephone lines going into a business to act as a single group, called a hunt group.
Port Forwarding Port forwarding, sometimes referred to as port mapping, is the act of forwarding a network port from one network node to another.
Port Triggering A type of port forwarding where outbound traffic on predetermined ports sends inbound traffic to specific incoming ports.
Porting/Number Transfer Transferring of number from one carrier to another
QOS Quality of Service – is the idea that transmission rates, error rates, and other characteristics can be measured, improved and to some extent, guaranteed in advance. QoS is of particular concern for the continuous transmission of high bandwidth video and multimedia information.
RingMe Click to call service that allows your customers to call your company by clicking on your phone number displayed in a website.
RingOut make calls by clicking any number in your online account, including contacts, messages, and call logs.
RJ11 A telephone connector that holds up to six wires. RJ-11 is the common connector used to plug a telephone into the wall and also plug the handset into the telephone.
Router A device that forwards data packets from one local area network (LAN) or wide area network (WAN) to another
Softkey is a button on your IP phone, flexibly programmable to invoke any of the functions rather than being associated with a single fixed function or a fixed set of functions.
Softphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using a real telephone.
Tax is a financial charge or other levy imposed upon a taxpayer (an individual or legal entity) by a state or the functional equivalent of a state such that failure to pay is punishable by law.
TCP Transmission Control Protocol. A protocol developed for the internet to get data from one network device to another.
Toll Free Number Freecall, Freephone, 800, 0800 or 1-800 number is a special telephone number which is free for the calling party, and instead the telephone carrier charges the called party for the cost of the call. A toll-free number is identified by a service access code, from a dialing prefix range similar to a geographic area code, such as “800”. The specific service access numbers can vary by country.
UDP User Datagram Protocol. Is a connectionless protocol in that UDP makes no provision for acknowledgment of packets received.
URL Uniform Resource Locator – specifies where the identified resource is available and the protocol for retrieving it.
Vanity Number Phonewords are mnemonic phrases represented as alphanumeric equivalents of a telephone number.
VoIP also called Voice over Internet Protocol (VoIP). It is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.
WAN Wide Area Network – is a network of linked computers covering a multi-site, national or even global area.