Mobile Users – How to Manage Mobile Users │ AT&T Office@Hand
Article #95792

This article provides information about managing mobile users in the AT&T Office@Hand.

What are my options to manage my Mobile Users? After identifying the mobile users on an account, system administrators have a few options with these users moving forward.

How to manage mobile users

Replace Mobile Users with a fully featured DigitalLine
Keep as a Mobile User – No Change
Delete the User

View this article: Identifying Mobile Users on an account

Replace Mobile Users with a fully featured DigitalLine – Recommended Solution

Benefits

• By adding a DigitalLine, the user will get full access to AT&T Office@Hand’s softphone (inbound and outbound) and the ability to use a desk phone if needed.
• Mobile users making/receiving 10+ calls in a month are charged the same price as the account’s DigitalLine, so converting these users to a full DigitalLine gives them these added benefits at a similar cost.

Procedure

1. Log In to your AT&T Office@Hand account.
2. Under the Admin Portal view, click the Users tab, then click the user for whom you would like to add a DigitalLine. You can also enter the user’s extension in Search Users.

   

3. Click Phones & Numbers, then click Phones and + Add Phone.

   

4. Select the phone you would like the user to utilize, choose the phone number, then provide the emergency address and shipping address.

   

Keep as a Mobile User – No Change

Benefits

• By keeping the mobile user without a DigitalLine, the user can continue to use the extension with all the same features they have been utilizing.
• Because mobile users without a DigitalLine are only charged in the months they make/receive 10+ qualified calls, these users will have the benefit of only being charged in months in which they are actively using the AT&T Office@Hand system.

No further action is needed to maintain the mobile users that already exist on your account.

Delete the User

These Users can be deleted as well.

• These users will no longer be able to use the AT&T Office@Hand system, and
• Their previous settings will be lost, but the charges associated with these users will be eliminated moving forward.

NOTE: If you delete a mobile user in the middle of a billing cycle, they will still be subject to the mobile user charge if they already made/received 10+ calls on their current billing cycle.

How to Delete a Mobile User

1. Log In to your AT&T Office@Hand account.
2. Under the Admin Portal view, click the Users tab, then click the user for whom you would like to delete. You can also enter the user’s extension in Search Users.
3. Click Delete on the right-hand side.
   NOTE: Any messages, greetings, rules, and recorded calls within this user will be lost and cannot be recovered.

Key Words: AT&T Office@Hand, manage users, manage mobile users, delete mobile user, delete user, DigitalLine

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