Managing your Personal Emergency Response Locations | AT&T Office@Hand
Article #96145

This article provides information about managing your personal emergency response location (ERL) in your AT&T Office@Hand Online Account.

Your personal and company emergency response locations will be visible under this section. These addresses are used to dispatch emergency responders when you make an emergency call. If you don’t provide an emergency response location, you will be limited to making calls only to extensions in your organization. You can define your own emergency response locations, up to a maximum of 20 locations. Your personal emergency response locations might be a home office, a hotel, or any company location where the administrator may not have defined a common shared, emergency response location.

1. Log into your AT&T Office@Hand Online Account.
2. Navigate to Settings > Personal Emergency Response Locations.
3. Select Add.
4. Complete the address information for the location.
5. Add additional emergency response locations as needed.

   

You can select these locations when using the AT&T Office@Hand App or AT&T Office@Hand Phone.

Availability

This feature is available to all AT&T Office@Hand MVP subscribers with a digital line. It can be set up and configured in your AT&T Office@Hand Online Account. The AT&T Office@Hand client applications will support the selection of an emergency response location starting in Q1 2022. Until that date, emergency calls will be routed automatically.

Key Words: AT&T Office@Hand, Online Account, Admin Portal, Emergency Response Location, ERL, 71163, 71157

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