Managing your Messages in the AT&T Office@Hand Desktop and Web
Article #73439

This article provides information on how you can manage your messages on the AT&T Office@Hand Desktop and Web.

Once you or someone else have posted a message in the message thread, there are several actions that you can take on a message, including the following:

• Editing a message you sent
• Deleting a message you sent
• Reacting to a post with emojis
• Forwarding a post
• Quoting another person’s message
• Pinning a message
• Bookmarking a message
• Creating a task from a message

Editing a message

1. Navigate to Message via the left navigation bar.
2. Select a conversation from the conversation list.
3. Hover over your sent message and select the Edit post pencil icon that appears at the far right.
4. Click into the message field and make any changes you’d like.
5. Once you’ve finished editing your message, press Enter or Return on your keyboard to save your changes.

Deleting a message

1. Select a conversation from the conversation list.
2. Hover your mouse over the message you’d like to delete and select the More icon that appears at the far right.
3. Click the Delete post trash can icon.
4. Click the Delete red button to finish deleting the message.

NOTE: If you’re deleting a message that only contains an attached file and no text, you can skip step two from the list above but follow the remainder of the process.

Forwarding a post

As a user, you can share messages and/or attachments from one conversation with others in another conversation. The forwarded post contains the original poster’s name, the team name, and a quote of the original message along with any included attachments. If the post was forwarded from a group conversation, the group conversation’s name will not be displayed and will only show as a “direct conversation”.

1. Select a conversation from the conversation list.
2. Hover over the message you want to share, then select the Forward message icon in the pop-up menu.
3. Enter the names or email addresses in the Members field.
4. Click Send.

Key Words: AT&T Office@Hand app, manage messages, edit message, delete message, react to a post, emojis, pin message, bookmark message, create task from message, quote message

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