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Managing Phone Settings in the AT&T Office@Hand Mobile
Article #94670

This article provides information on how to manage the phone settings in the AT&T Office@Hand Mobile.

In the AT&T Office@Hand Mobile and the AT&T Office@Hand app on your desktop or web browser, you can manage your phone settings by creating rules for how incoming calls are handled. You can also record custom voicemail greetings, select your ringtone, and more. The settings you can manage depend on the permissions your admin has set.

Phone settings in the AT&T Office@Hand Mobile

To access your phone settings, tap your profile picture at the top left, and select Phone.

Phone settings (iOS)

Incoming calls

  • Call handling: Manage your call handling settings.
  • Voicemail: Set a default or custom voicemail greeting.
  • Silence incoming calls: Slide the toggle to silence incoming calls.
  • Ringtone: Select your preferred ringtone.

Outgoing calls

  • Default Caller ID: Select the number that will be displayed to the people you call.
  • Call back Caller ID: Select the number that will be displayed as your callback caller ID.
  • RingOut: Use another phone to make a call with your AT&T Office@Hand number and Caller ID. Tap to turn on. If you haven’t added a RingOut number, you’ll be prompted to add one.
  • Direct dial data: If you turn RingOut off, you’ll need to select the connection you’ll use when you make outgoing calls. Select Wi-Fi or mobile data, Wi-Fi or carrier minutes, or Carrier minutes only.

General

  • Extension settings: Tap to open the extension settings on your AT&T Office@Hand MVP account, where you can customize your profile details, call screening, greetings, hold music, and more.
  • Emergency location: Set your address for emergency services. Your mobile app uses your device’s default phone app to connect emergency calls.
  • My iPhone number: Enter your mobile phone number. This is used to make calls with your AT&T Office@Hand number on your device’s carrier connection.
  • Integrated calling: Slide the toggle to allow AT&T Office@Hand calls to appear in your phone’s call history.

Phone settings (Android)

Incoming calls

  • Call handling: Manage your call handling settings.
  • Voicemail: Set a default or custom voicemail greeting.
  • Silence incoming calls: Slide the toggle to silence incoming calls.
  • Ringtone: Select your preferred ringtone.

Outgoing calls

  • Default Caller ID: Select the number that will be displayed to the people you call.
  • Call back Caller ID: Select the number that will be displayed as your callback caller ID.
  • RingOut: Use another phone to make a call with your AT&T Office@Hand number and Caller ID. Tap to turn on. If you haven’t added a RingOut number, you’ll be prompted to add one.
  • Direct dial data: If you turn RingOut off, you’ll need to select the connection you’ll use when you make outgoing calls. Select Wi-Fi or mobile data, Wi-Fi or carrier minutes, or Carrier minutes only.

General

  • Extension settings: Tap to open the extension settings on your AT&T Office@Hand MVP account, where you can customize your profile details, call screening, greetings, hold music, and more.
  • Emergency location: Set your address for emergency services. Your mobile app uses your device’s default phone app to connect emergency calls.
  • My Android phone number: Enter your mobile phone number. This is used to make calls with your AT&T Office@Hand number on your device’s carrier connection.

Keywords: AT&T Office@Hand Mobile, phone settings, manage phone settings